IT Support Technician

Titan Tech is a Managed Service Provider (MSP) supporting small and medium-sized businesses across Cincinnati and Northern Kentucky. Were growing and looking for an IT Support Technician to join our team.

Pay: $22$30/hr based on skills and experience Full-time In person (Mason OH)

What youll do

• Provide Level 13 IT support for our clients mostly remote from our Mason office with occasional on-site visits

• Troubleshoot hardware software and network issues across Windows Microsoft 365 and Active Directory / Entra ID

• Work on IT projects: PC deployments server upgrades cloud migrations office moves and network build-outs

• Configure and support firewalls VPNs switches and wireless networks

• Keep clear documentation of client environments fixes and project work

What were looking for

• 25 years in IT support (MSP or help desk experience is a big plus)

• Solid computer and network troubleshooting skills

• Strong customer service and the ability to explain fixes in plain English

• Experience with tools like NinjaOne ConnectWise Control (ScreenConnect) Veeam SentinelOne Huntress and a ticketing platform is a plus

• Certifications (CompTIA Microsoft Cisco etc.) are a plus

• Nice to have: camera systems and access control structured cabling and conduit work power tools and scissor lifts

Requirements

• Valid drivers license reliable vehicle and insurance

• Able to pass an FBI background check with fingerprinting

• Able to join our after-hours on-call rotation (about once every six weeks)

• Able to commute to Mason OH

What we offer

• Health and dental insurance

• 401(k) with match

• PTO: 2 weeks in your first year 4 weeks after that

• Parental leave

• Yearly performance-based bonus

• Financial planning assistance

• Paid training and certifications

Benefits begin after 90 days of employment.