Library Services Supervisor

Washington County is looking for a Library Services Supervisor to guide staff in meeting the needs of a diverse and growing community. The ideal candidate is a strong and supportive leader, a technology champion, and an experienced library professional who understands the significance of circulation services in a public library setting. Daily responsibilities include supervising library services staff, providing library customer service, contributing to efficient day-to-day library operations, and performing financial transactions. As a library leader, you will work with a team of managers and supervisors to support our mission to inspire curiosity, champion innovation, and spark curiosity. DESIRABLE EXPERIENCE Experience working in a customer‑centric environment providing customer support, solving problems for customers, and helping people find the information they need; Demonstrated ability to drive results in a customer service setting while supporting employee engagement; Commitment to diversity, equity, and inclusion for the benefit of staff members and our community; Experience in a library using an integrated library system such as SirsiDynix. SELECTION TECHNIQUE Your training and experience will be rated based on the required application material submitted and the top‑scoring candidates will be forwarded to the hiring department for further consideration. HOURS / DAYS Forty (40) hours per week which requires a combination of daytime, evening and weekend hours. Work schedules (hours and days) and location are subject to change based on department needs. ANTICIPATED HIRING RATE $30.29 Hourly E‑Verify Participation Washington County participates in the federal E‑Verify program. This means that Washington County will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. If the Government cannot confirm that you are authorized to work, Washington County is required to give you written instructions and an opportunity to contact DHS and/or the SSA before taking adverse action against you, including terminating your employment. Employers may not use E‑Verify to pre‑screen job applicants and may not limit or influence the choice of documents you present for use on the Form I‑9. The Library Services Supervisor is an entry‑level position supervising library services assistants, volunteers and others involved in circulation, customer registration and accounts, collections maintenance and shelving activities. This class differs from the Library Services Supervisor, Senior position in that employees at entry level are gaining relevant supervisor experience to perform work at a higher level of independence and complexity in providing library services and learning broader scope of library operations. MINIMUM QUALIFICATIONS This position requires a high school diploma or equivalent and four years of office, technical, library, or customer service experience; bachelor’s degree may substitute for up to two years of required experience. OPPORTUNITY FOR ADVANCEMENT To advance to Library Services Supervisor, Senior, the employee must maintain an annual performance level of at least “benchmark or better” in all evaluation areas for a minimum period of one year, no disciplinary actions in previous 12 months and have demonstrated work performance at a higher level of independence and decision‑making. Promotion is not automatic; it is based on the individual's ability to demonstrate competencies in experience, knowledge, skills and abilities in addition to the manager’s recommendation. A Library Services Supervisor may be eligible for promotion after 12 months. CORE COMPETENCIES, JOB SPECIFIC KNOWLEDGE, SKILLS AND ABILITIES REQUIRED FOR SUCCESSFUL JOB PERFORMANCE Outline essential business and professional traits necessary to perform this job. Promote a diverse, culturally competent, and respectful workplace; Knowledge of library services and operations; Knowledge of filing and sorting systems; Skill in computers, cash registers, self‑check machines, auto‑materials handling systems, printers, copiers, and scanners; Skills in accuracy and thoroughness when entering data in the computer system; Skills in developing policies and procedures for staff; Skill in de‑escalating emotionally charged interactions with customers; Ability to coach employees to deliver exceptional customer service; Ability to maintain confidentiality; Ability in assisting in budgetary tasks. Supervise library services staff at libraries Interview and make new staff recommendations; Orient and train staff; Interpret and communicate policies, rules and regulations; Create work schedules, monitor workflow and modify work assignments as needed; Investigate allegations or suspicion of employee misconduct, make disciplinary recommendations; Manage employee issues that affect customer service; Conduct performance reviews; Provide Library customer service Explain basic Library policies; Respond to all requests for Library services; Provide self‑check‑out, computer, printer and copier services information and instruction; Direct customers to librarians for research assistance; Perform circulation tasks; Develop procedures to ensure a safe and secure environment for both patrons and staff; Respond to customer escalations; Contribute to efficient day‑to‑day Library operations Complete Library card registration process; Update customer records in Library information system; Pack and unpack delivery bins; Resolve issues to avoid inefficient operations and insufficient resource allocation; Prepare reports to document service demands, peak demand periods and staff needs; Examine requests for new or revised support services and evaluate impact of new procedures; Assists and collaborates with manager in developing or revising policies and procedures, review service providers, and address any concerns; Assists in budget preparation; Assists with evaluation of new hardware and software; Assists in coordinating implementation of new technologies, system maintenance or enhancements; Perform financial transactions Assess returned materials and determine if damage fees apply; Determine lost materials fees and collect fines; Resolve problems with customer’s Library records; Perform revenue receipting procedures; Collect printing and photocopying fees; Perform other duties as assigned. WORK ENVIRONMENT Work performed is semi‑sedentary in nature, and typically performed within a Library. Lifting requirement of up to 25 pounds on an occasional basis. Equipment used may include, but is not limited to, computer, calculator, telephone, camera, and microfiche reader, cash register, photocopier and scanner. Work interruptions are frequent. There is some pressure associated with dealing with individuals who may be emotionally charged and with project or activity deadlines and details. Driving or riding to attend meetings, participate in or lead training sessions, etc. may be required. Additional physical/mental requirements that occur may not be listed above, but are inherent in performing the position’s essential functions. DISCLAIMER This job description is intended to describe the kinds of tasks and level of work difficulty being performed by people assigned to this classification. The list of responsibilities is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The County retains the discretion to add or change the contents of this job description at any time. #J-18808-Ljbffr