Operation Associate Manager

Job Description

Job Description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Manage Mail, Shipping and Receiving Support Service team
• Pickup/deliver mail, Sort and distribute internal mail
• Handling/processing of overnight and accountable packages.
• Construct and maintain employee database with location, name and status.
• Implement signature/control of overnight packages.
• Maintain file, storage and retrieval of mail/package logs and signatures.
• Setup departmental mail stops.
• Track and manage departmental allocation/chargebacks
• Handle/process FedEx, UPS and all accountable packages.
• Research shipped packages upon request.
• Provide verification of destination/delivery.
• Provide scheduled mail/copy pickup throughout the day as scheduled.
• Collect quantity data on mail volumes to measure and evaluate services.
• Maintain certified mail logs
• Manage inventory of office supplies
• Maintain all run logs with time and initial verification.
• Record equipment service logs
• Report postage activity.
• Report costs for postage and accounting chargebacks.
• Perform other related duties as appropriately assigned.

Qualifications:

• At least 3 years of supervisory experience
  
• HS Diploma or equivalent GED
  
• Experience in an office environment.
  
• Proficient in Microsoft Office Software (Word, Excel, Outlook).
  
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
  
• Exhibits superior verbal communication and phone skills.
  
• Exhibits exceptional customer service skills.
  
• Consistently demonstrates professional demeanor, appearance and attitude.
  
• Proven ability to remain calm under pressure; resilient.
  
• Sound judgment and problem-solving ability.
  
• Able to appropriately handle confidential and highly sensitive material.
  
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
  
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
  
• Must be able to lift 50 lbs.