Social Support Manager

Overview At Arizona Center for Youth Resources (ACYR), we build pathways to success through education, skill development, and employment opportunities that empower youth and adults to achieve self‑sufficiency. Our team fosters a culture of positivity, growth mindset, and hospitality. Through high‑energy educational activities and supportive services, we create a welcoming environment where youth and adults feel encouraged, respected, and motivated to achieve their goals. Every team member builds meaningful relationships and trust with students, ensuring they remain engaged in their planned services to continue progressing toward their goals. We also serve as an important bridge to the broader community by actively demonstrating and promoting ACYR’s mission through collaboration, outreach, and service. Role Responsibilities Trauma‑Informed Leadership and Culture Create and sustain a positive, inclusive work climate that prioritizes emotional safety, belonging, and resilience. Implement trauma‑sensitive policies that support participants'/students' mental health and academic success. Foster strong relationships with students, families, and staff, ensuring all voices are heard and valued. Promote restorative justice practices in student discipline and conflict resolution. Approach all client interactions with a trauma‑informed, culturally responsive, and strengths‑based perspective. Staff Support and Development Recruit, hire, and retain social support staff and social work interns who embrace trauma‑informed practices. Evaluate and support teachers and staff to enhance their effectiveness and professional growth. Implement performance assessments, including classroom observations and coaching sessions. Foster a culture of collaboration, accountability, and professional development. Provide ongoing professional development on trauma‑informed education, SEL, and de‑escalation strategies. Participant / Student Support and Engagement Develop strong, trusting relationships with students and families. Ensure accessible, culturally competent family engagement initiatives. Promote equitable and inclusive practice. Act as a liaison between the school, community, and families, including home visits and access to community resources. Assist students with education and academic resources. Community Engagement Partner with mental health professionals and social service organizations to provide wraparound support. Advocate for policies and programs that address the root causes of trauma affecting students. Coordinate with internal departments and external partners (e.g., food banks, shelters, healthcare providers) to provide holistic support and referrals. Manages and Supports SNAP Career Advancement (CAN) Program Partner with mental health professionals and social service organizations to provide wraparound support. Advocate for policies and programs that address the root causes of trauma affecting students. Coordinate with internal departments and external partners (e.g., food banks, shelters, healthcare providers) to provide holistic support and referrals. Partner Engagement Oversee daily SNAP CAN operations, including services, data management and reporting. Maintain accurate and timely case records using internal data tracking systems and ensure compliance with program standards. Meet all audit requirements as set forth by SNAP CAN policy and procedures. Provide access for interns and other team members. Provide direct services for SNAP CAN allowable activities and supports. Management of Internship Program Implement, and continuously improve a comprehensive internship program aligned with organizational goals and values. Serve as the primary point of contact and support for interns, supervisors, and mentors throughout the internship experience. Monitor intern performance and satisfaction through check‑ins, surveys and evaluations. Maintain relationships with colleges, universities, and other talent pipelines to ensure a diverse and high‑quality intern applicant pool. Minimum Qualifications Utilizes positive youth development practices at all levels of work. Can form connections with youth and families and has a compassionate understanding of the obstacles that opportunity youth may face. Willing to advocate for youth and families’ needs and support. Preferred Qualifications Bachelor’s degree in a related field or a minimum of 1‑2 years’ experience in a related field. Experience working with opportunity youth and families who have been impacted by trauma. Knowledge of youth development, education, and workforce development are highly desirable. Training in trauma‑informed care, motivational interviewing, and crisis intervention. Knowledge of community resources and support. Bilingual fluency in Spanish and English. Ability to thrive in a fast‑paced environment and exemplify leadership and composure under pressure, while maintaining high morale. Excellent leadership, organizational, and communication skills. Strong knowledge of trauma‑informed principles, child development, and systemic issues affecting youth (e.g., poverty, racism, displacement). Ability to build trusting relationships with students, families, and staff. Commitment to the mission and values of Arizona Center for Youth Resources and City View High School. Required Competencies Strategic Models Success Behavior Builds / Maintains Great Customer Services Enables Co‑workers / Students to Grow Positive Influence to Others Coordinates Ideas / Resources Great Time Management Facilitation and Presentation Skills Effectively Communicates Ideas to Resolve Complex Conflicts Communication that is Respectful and Thoughtful of Audience Achieves Results Adaptable Earns Others' Trust and Respect Tactful in Social Situations Takes Personal Responsibility and Accountability Must have a reputation for honesty and trustworthiness. Misdemeanor and/or felony convictions may be disqualifying depending on type, number, severity, and how recent. The background check will consist of reference checks, employment, education, and criminal background search. ACYR is an at‑will employer and any offer of employment with ACYR is contingent upon a successful completion of said background check. #J-18808-Ljbffr Arizona Call-A-Teen Youth Resources, Inc