Sales Associate at The UPS Store Mentor

Job Description

Job Description

At The UPS Store, we deliver essential business services focusing on exceptional customer care. Our team handles shipping, printing, packing, and mailbox solutions in a friendly and fast-paced environment. As part of the HAT MGMT family, we embrace values that prioritize Honesty, Attitude, and Transparency in everything we do.

Whether you're looking for a full-time opportunity or a flexible part-time role, we welcome energetic, customer-focused, and ready to learn individuals— no UPS experience required.

We seek a reliable, personable, and detail-oriented Sales Associate to support store operations and customer service to fill our 8am to 2pm Monday through Friday shift.

Key Responsibilities:

• Greet customers with enthusiasm, assess their service needs, provide top-notch customer service with professionalism and a positive attitude
• Assist with shipping, packaging, printing, and mailbox services
• Handle customer transactions with accuracy and care
• Operate Point-of-Sale (POS) copy, scan and print equipment
• Recommend appropriate services and upsell where beneficial to the customer
• Generate shipping labels and prepare packages for shipment
• Maintain organized workstations, restock supplies, and follow store procedures
• Work independently, collaborate with others, and contribute to a positive supportive team atmosphere
• Support team members and contribute to a respectful, team-first culture

Qualifications:

• High school diploma or equivalent
• Previous customer service or retail experience preferred, but not required
• Strong communication and people skills
• Basic computer literacy; comfortable learning new systems
• Ability to lift packages up to 50lbs and work on your feet

What We Offer:

• Flexible scheduling to accommodate school, family, or other commitments
• Hands-on training for all store systems and services
• Positive, friendly work culture focused on teamwork
• Opportunities for growth within the store
• Employee discounts on printing, shipping, and retail products

Our Values – HAT MGMT:

• Honesty: We act with integrity in every interaction
• Attitude: We bring enthusiasm and positivity to work each day
• Transparency: We foster open communication, clear expectations, and mutual trust

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