Customer Service Rep- Corporate

POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner. PRINCIPAL RESPONSIBILITIES:* Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.* Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.* Inputs standard customer requests into Company systems.* Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.* Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.* Enters service and route data into computer for billing and route scheduling purposes.* Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.* Performs other job-related duties as assigned or apparent.QUALIFICATIONS:* An Associate’s or Bachelor’s degree.* Knowledge of the waste management industry.* Experience using bilingual skills in a business environment.MINIMUM REQUIREMENTS:* High School diploma or G.E.D.* Minimum of 1 year of experience in a call center or other customer service related environment.* Experience working in a team environment.This role requires managing a high volume of phone interactions in a fast-paced environment while consistently delivering exceptional, world-class customer service. Must be able to work 2 Saturdays a quarter, SAT 8am -12pm CST. Must be able to work any 8hr shift between the hours of 6am CST- 6PM CST. The ideal candidate would come from CSR1 National Accounts or Higher-Level Tier in the CRC, with preference for National Accounts experience. Applicants must demonstrate a positive attitude and a willingness to contribute to team success. Pay $19-20/hr. #J-18808-Ljbffr Republic Services