Client Services Representative

Job Description

Job Description

Client Service Representative
Location: 100% onsite position in the Valley Stream, NY office

About Platinum Filings:
Platinum Filings is a global leader in due diligence, corporate, and compliance services for industry professionals. Specializing in the searching, filing, and retrieval of public records nationwide and globally, we serve leading law firms, corporations, and financial institutions with disruptive speed and efficiency. At the core of our services are innovation and excellence, backed by proprietary technology that is shaping the future of our industry.

Why Join Platinum Filings?
Build a career that builds you.
With over a decade of fast growth, Platinum Filings is one of the U.S.’s fastest-growing companies. Here, we offer more than jobs; we provide a platform to ignite your passion, build expertise, and chart a path toward professional excellence. Our team-driven culture is founded on collaboration, quality, and innovation, with a high-energy, action-packed, and supportive office environment. We have zero turnover and hire only the best, ensuring a culture where team members thrive and exceed expectations.

Your Role as Client Service Representative:
As a vital member working directly in our Valley Stream, NY office, you will play a critical role in ensuring a first-class client experience. You’ll handle a variety of responsibilities, including:

• Processing corporate filings, lien research requests, and other orders.
• Responding to client inquiries via phone and email.
• Preparing quotes, processing orders, and working with our fulfillment teams.
• Providing essential support in resolving client issues to maintain exceptional client satisfaction.

This role is diverse, challenging, and rewarding, with full training and support to help guarantee your success and growth within Platinum Filings.

What We’re Looking For:

• Education & Experience: Bachelor’s degree, current college enrollment with evening classes, or equivalent work experience.
• Skills: Strong writing abilities, command of the English language, and proficiency in Microsoft Office Suite.
• Attributes: Exceptional multitasking skills, a positive attitude, strong interpersonal skills, and the ability to handle stressful situations with poise, understanding, and tact.

What We Offer:

• Benefits: Comprehensive package including 401(k) matching, health, dental, and life insurance, paid time off, parental leave, Flexible Savings Accounts, volunteer time off, free snacks, and gym membership reimbursement.
• Work Environment: A collaborative, supportive atmosphere that values work-life balance.
• Growth Opportunities: Extensive training, mentoring, and clear paths for professional advancement within the company.

If you’re ready to embark on an exciting career path with one of the industry's top companies, we’d love to hear from you!

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