Customer Service Representative

Customer Service Representative Employee Status: Regular Full Time Work From Home Option: Hybrid - 2 Days/Week (40% Remote) FLSA Status: Non-Exempt Job Overview: The Customer Service Representative is primarily responsible for providing effective customer service for all internal and external calls by utilizing in-depth knowledge of company products and programs as well as team player within the department. Essential Functions: Provide general customer service information. (Hours of operation, directions, etc.) Ability to handle heavy call volumes of both inbound and outbound. Assist NYRA Bets and all other affiliate partners/customers with account inquiries. Troubleshoot password and basic technical/app inquiries. Research any misapplied information or customer discrepancies. Provide special event, promotions and wagering details. Assist customer via telephone and live chat as needed. Performs other duties as assigned by supervisors or other senior management. Qualifications: High School Diploma or Technical Certification Minimum three (3) years of experience in a call center or a customer service position with focus on customer, responding to and/or resolving customer inquiries via phone, live chat, and email Must have the flexibility to work weekends, holidays, or other shifts Must have a dedicated/secure space when working from home Strong computer skills (Microsoft and basic internet navigation) Able to handle high call volumes and excellent phone etiquette Strong Organizational skills Attention to detail Ability to multi-task and data entry Strong verbal communication Protect organizations values by keeping information confidential. Ability to adapt quickly to change, learn, and balance the understanding of different products Summary of Physical Requirements and Work Environment: This position is primarily sedentary and requires prolonged periods of sitting and working at a computer. The employee must be able to communicate effectively by telephone and live chat, perform frequent computer and data-entry tasks, and operate standard office equipment. The role requires the ability to maintain focus and manage multiple customer inquiries in a fast-paced, high-volume environment. Pay Range / Salary: $17.00/per hour