Customer Service Representative

Job Description

Job Description

CUSTOMER SERVICE REPRESENTATIVE 

Job Summary

Come join our team of hardworking professionals! Our office is located in Floral Park, NY. We are urgently hiring a customer service representative. 

Applicants should be outgoing, confident, hardworking, energetic, motivated, and have strong communication skills. Must be very comfortable using a computer and have good technical skills. No pest control background is necessary, but customer service experience is a plus. We will train the right person on our system. 

What we bring to the table. We offer Health and Dental plans, a 401K, paid lunch, and overtime opportunities. Reply with your resume. Great job working for nice people who will value your contributions with long-term growth potential. 

About Our Company

We have been called "The Management Company's Best Friend" for a reason. It’s because we take pride in what we do, and our service is unmatched in the industry. From Residential homes to apartment complexes, hotels, hospitals, nursing homes, schools, daycare centers, and all other commercial and industrial locations, we do it all and we do it right! We are the official pest control provider for Madison Square Garden, MetLife Stadium, and more! 

Job Description

The Customer Service Representative position involves answering and making phone calls (NO cold calling), interacting with customers, and answering calls from our field technicians.

Primary Duties

• Answer incoming phone calls inquiring about the service and customer inquires
• Schedules appointments
• Writes emails to managers
• Ensures follow-up calls are made to customer

Character Traits and Skills

• Motivated 
• Positive attitude
• Excellent customer service skills and communication (including telephone) skills
• Excellent Organizational skills

Salary Range : $40,000 and up based on experience

Benefits:

• Paid time off
• 401K Plan

Language:

• English 
• Spanish/ English Bilingual (Preferred)