Office Operations Manager

Location: Crystal Lake, IL Type: Full-Time Compensation: Commensurate with experience Flood & Associates, CPAs & Advisors is a well-established, client-focused accounting firm known for delivering exceptional service to businesses, estates, trusts, nonprofits, and individuals for over 60 years. We are currently seeking a dependable, detail-oriented Office Operations Manager to support our accounting, administrative, and client service teams. This position is a vital, multi-faceted role that ensures smooth day-to-day office operations and helps support the high level of service our clients expect. You will be a key point of contact for both clients and staff, contributing to a professional and welcoming office environment. Key Responsibilities: Office & Administrative Support Monitor internal processes to ensure compliance with firm policies and regulations. Contribute to firm-wide technology upgrades and IT systems, ensuring seamless operation and tech support. Maintain physical and digital filing systems. Prepare and format client-facing documents and reports. Schedule meetings and maintain calendars for accountants and partners. Order office supplies and manage vendor relationships. Coordinate mail, deliveries, and couriers. Answer phones, greet clients, and manage front-desk inquiries. Client Relations Drive client onboarding improvements and enhance communication protocols. Coordinate tax season communications and deadlines. Manage client tax document collection and organization. Oversee client portals and provide basic tech support. HR & Internal Operations Assist with recruiting, staff onboarding, and internal training. Ensure compliance with data security and internal firm policies. Support a professional, organized, and efficient office environment. Qualifications: Prior experience in a CPA firm , tax office, or similar professional setting preferred. Experience with accounting or tax software is a plus. Excellent organizational and communication skills. Professional demeanor and ability to handle confidential information. Why Join Flood & Associates? As a valued team member in a smaller firm, you’ll have a real impact on client service and internal operations. We offer a collaborative, supportive environment with opportunities to grow your skills and shape the client experience. You'll enjoy year-round team-building events, community service opportunities, and flexible summer hours. Apply now to become part of a firm where your contributions matter. #J-18808-Ljbffr