*International Service Specialist

International Service Specialist Job ID: 132982 Zurich (Chicago, IL) seeks an International Service Specialist to consult with Account Teams and manage end-to-end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience. Responsibilities Manage the International Program servicing end-to-end and serve as the point of contact for customer onboarding of assigned accounts. Assist in matters related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement. Handle specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests, and implementing customer-focused service solutions. Provide input into the development of customer specific value-added services for existing and new customers of moderately complex accounts. Act as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution. Document the service proposition including agreed service deliverables and standards. Assist in developing rates and coordinate data entry submitted to the third party vendor, performing quality checks before information is sent to the network. Prepare service presentations as required; and train new employees regarding International Programs. Qualifications Bachelor’s degree, or foreign equivalent, in Business Administration, International Relations, or a closely related field of study. Minimum 2 years of experience in the job offered, or as a Customer Service Specialist Manager, Senior Customer Service Specialist, Customer Service Specialist, Hub Analyst, or similar position managing international program business service delivery. Experience working with each of the following: Multi-lines International Programs Management IPS (International Program Systems) NEO MIA (Multinational Insurance Application) NCS tools International Programs Structures MyZurich Portal Global Efile Captive and Panel solutions Compensation & Benefits Compensation for this role is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. The proposed salary range for this position is $88,400. The salary indicated represents a nationwide market range and has not been adjusted for geographic differentials. Additional rewards may encompass short-term incentive bonuses and merit increases. We offer competitive pay and comprehensive benefits for employees and their families. Please note that Total Rewards are available. Equal Opportunity Employer Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code § 1033. Location: Chicago, IL. Remote Working: Hybrid (up to 40% remote). Schedule: Full Time. #J-18808-Ljbffr Zurich 56 Company Ltd