Senior Operations Manager (Operations Manager I)

Waving Manager

Monday- Thursday

9:00 a.m. - 7:00 p.m.

A Waving Manager is responsible for managing the wave planning and execution process, which is crucial in ensuring that customer orders are released, picked, packed, and shipped in a timely and efficient manner.

Role of a Waving Supervisor

Wave Planning

• Analyze order volumes and shipping deadlines
• Coordinate with warehouse management systems (WMS) to create effective waves
• Prioritize high-urgency or time-sensitive orders

Execution Oversight

• Monitor real-time progress of picking waves
• Adjust wave release timing to avoid bottlenecks in picking or packing areas
• Ensure labor is properly allocated across waves

Communication & Coordination

• Work closely with:
  • Inventory control
  • Picking and packing supervisors
  • Out bound teams
  • Ensure smooth transitions from one operational step to another

System Management

• Use WMS or ERP systems to:
  • Trigger waves
  • Track wave status
  • Troubleshoot system or order issues

Performance Monitoring

• Track metrics like:
  • Wave completion times
  • Order accuracy
  • Throughput efficiency

Report issues or delays and recommend improvements

Key Skills Needed

Strong understanding of warehouse processes

WMS proficiency (e.g., Manhattan, SAP EWM, Oracle)

Attention to detail and problem-solving

Communication and leadership skills

Ability to work under pressure in fast-paced environments

Example Scenario:

The Waving Supervisor notices a surge in 2-day delivery orders. They prioritize those orders into an early wave, coordinate with picking teams to start immediately, and ensure those packages reach the dock before the afternoon carrier cutoff.

Senior Operations Manager (Operations Manager I)

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.

For roles within California and Washington the range is $85,000 to $110,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan, 401K and a generous PTO policy.

As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education and Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.

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