Merchandising Lead

Merchandising Lead

Sam's Club #6652 5604 Buckeystown Pike Frederick, MD 21704-8312 Shifts may vary

Position Summary...

Provides member service by acknowledging the member and identifying member needs providing guidance and support to members regarding selfservicetechnology assisting members with purchasing decisions locating merchandise resolving member issues and concerns and promoting thecompanys products and servicesAssists management with the supervision of associates in assigned area of responsibility by assigning duties to associates communicating goals andfeedback training associates on processes and procedures providing direction and guidance to associates on member service approaches andtechniques to ensure member complaints and issues are resolved according to company guidelines ensuring compliance with company policies andprocedures supporting the Open Door Policy: and participating in recruiting hiring scheduling promoting coaching and evaluating associatesReceives and stocks supplies and merchandise from distribution centers and vendors throughout the facility and organizes and maintains the salesfloor by utilizing equipment merchandising and completing paperwork logs and other required documentation according to company policies andproceduresMaintains safety of facility according to company policies and procedures by conducting safety sweeps following procedures for forklift spotting andhandling and disposing of hazardous materials following company steel standard guidelines and correcting and reporting unsafe situations tomanagementEnsures maintenance of the sales floor and merchandise presentation in accordance with company policies and procedures by properly handlingclaims and returns zoning the area stocking arranging and organizing merchandise setting up cleaning and organizing product displays removingdamaged goods signing and pricing merchandise according to company policies and procedures identifying shrink and damages and securingfragile and highshrink merchandiseMonitors food and merchandise quality by ensuring product rotation code dating product recalls and sanitation standards are followed according tocompany policies and procedures merchandising area categories and stocking zoning and cleaning all departmentsOversees the picking and staging of club pick up orders throughout the day and ensuring products are selected and staged according to companypolicy and proceduresDevelops communicates and implements processes and practices to meet business needs by collaborating with managers coworkers customersand other business partners analyzing and applying information from multiple sources monitoring progress and results and identifying andaddressing improvement opportunitiesDemonstrates promotes and supports compliance with company policies procedures and standards of ethics and integrity by explaining guidingand demonstrating how to apply these in executing business processes and practices implementing related action plans using the Open Door Policy: and assisting management with correcting ethical and compliance issues and problemsLeads and participates in teams by using and sharing resources information and tools determining customer needs and business prioritiescoordinating and executing work assignments providing advice feedback and support to ensure timelines and work quality are achieved andmodeling and helping others with how to adapt to change or new challenges

Minimum Qualifications...

Must be 18 years of age or older. 6 months retail experience AND 6 months customer service experience.

Preferred Qualifications...

Leading a team, Supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others