Growth & Client Experience Coordinator

Job Description

Job Description

Description:

Growth & Client Experience Coordinator

Full-Time |

Schedule: 9:00am - 6:00pm Sunday through Thursday

Location: Bel Air, CA, with some travel

Are you a natural relationship builder who loves connecting with people, creating opportunities, and helping families?

Groza Educational Center is looking for an energetic, professional, and proactive Growth & Client Experience Coordinator to help us grow our impact and strengthen our presence in the community. This is not a typical administrative position.

We are looking for someone who enjoys meeting people, building relationships, networking, and creating opportunities, while also providing exceptional service to the families who interact with our center. Part of your day will be spent supporting front office operations and helping families have a positive experience. The majority of your time will focus on building community relationships, generating qualified leads, increasing local visibility, and supporting the continued growth of our organization.

If you are someone who naturally introduces yourself to people, enjoys attending events, loves building connections, and takes pride in creating opportunities, we would love to meet you.

What You'll Do

• Build relationships with local community

• Represent Groza Educational Center at networking and community events

• Help generate qualified leads and referral opportunities

• Support local outreach and visibility efforts

• Welcome families and visitors to the center

• Manage multiple schedules, calendars, and priorities with accuracy and ease

• Maintain accurate records and follow-up activities

• Help create an exceptional experience for every family who interacts with Groza

What We're Looking For

• Friendly, outgoing, and confident communicator with strong verbal and written communication skills

• Strong relationship-building and networking skills

• Highly organized with excellent follow-through and accountability

• Strong attention to detail and accuracy

• Self-starter who takes initiative and enjoys creating opportunities, without waiting to be told. This is a must. We want someone who creates opportunities for parents and the community to get to know how amazing we are

• Skilled at identifying grassroots marketing opportunities and developing creative local marketing initiatives

• Professional, polished, and dependable

• Comfortable interacting with parents, educators, and community leaders

• Strong customer service mindset

• Positive attitude and growth-oriented mentality

• Able to work full-time, Sunday through Thursday, in person at the center

Qualifications

• At least 1 year of front office, customer service, or administrative experience.
• Strong verbal and written communication skills: you are clear, warm, and professional in every interaction.
• Background in education, tutoring, or working with children and families a significant plus.
• CRM experience and comfort with digital tools (Google Workspace, Mailchimp, Leadmailbox)
• Strong attention to detail.
• Experience in admissions, sales, business development, or community outreach strongly preferred.
• Proven ability to manage multiple schedules, calendars, and competing priorities simultaneously with accuracy.