Contact Center Manager — Lead, Coach & Optimize Client Care

Bank of America ATM

Bank of America is seeking a Contact Center Manager to lead a Specialized Servicing and Fulfillment Operations team. The role requires guiding 11+ staff, driving customer care excellence, and implementing data-driven strategies to improve performance and efficiency. As part of the ESO site leadership, you will oversee daily operations, coach employees, and develop talent while ensuring adherence to policies and regulatory requirements. #J-18808-Ljbffr Bank of America

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Vacancy posted 2 days ago

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