Vietnamese/English Speaking Executive Host (Swing Shift) - Lincoln

Vietnamese/English Speaking Executive Host

WarHorse Gaming, a division of Ho-Chunk, Inc. Location: Lincoln, NE Job Type: Full-time Swing Shift Schedule varies based on business needs, including evenings, weekends, and holidays

The Executive Host is responsible for developing, managing, and coordinating programs that attract and retain mid- to high-limit gaming guests, ensuring exceptional guest satisfaction and repeat visitation. This role builds and maintains strong player relationships, delivers personalized service, and supports revenue growth through targeted guest engagement and VIP program execution while ensuring compliance with all company policies, internal controls, and regulatory requirements.

Key responsibilities include practicing, supporting, and maintaining the Mission, Vision, and Values of WarHorse Gaming; developing and maintaining relationships with mid- and high-limit gaming guests to drive loyalty and repeat visits; marketing gaming products, amenities, promotions, and property offerings to targeted guests; greeting guests and participating in social events, promotions, and VIP functions; tracking guest visits, arranging accommodations, and issuing complimentary offerings within established guidelines; managing and promoting Player's Club enrollment and related loyalty programs; maintaining accurate guest histories and player tracking data for future marketing efforts; protecting guest rewards, credit lines, and account integrity in accordance with policy; resolving guest complaints and service issues in a timely, professional, and courteous manner; coordinating VIP services including food, beverage, transportation, cross-property events, and special experiences; maintaining a visible presence on the gaming floor and at VIP events to engage high-value guests; driving gaming revenue growth through targeted outreach, networking, and telemarketing efforts; reviewing activity reports and financial performance data to assess progress toward goals and adjust strategies as needed; representing the company at promotional events, entertainment functions, and sponsored activities, both on and off property; staying informed on gaming machines, player tracking systems, promotions, entertainment offerings, and competitor activity; attending meetings and collaborating with internal departments to support marketing and player development initiatives; and performing other duties as assigned.

Required qualifications include being at least 21 years of age, being bi-lingual in Vietnamese and English, having a high school diploma or equivalent, having a minimum five (5) years of host or player development experience in a large-scale gaming operation (slot and table games environment), having a strong understanding of player tracking systems and complimentary/comp guidelines, having an established player base or demonstrated ability to build and maintain a loyal guest following, being proficient in Microsoft Office Suite or related software, having strong organizational, analytical, and problem-solving skills, having excellent guest relations and phone etiquette skills, and being able to secure and maintain a Nebraska Gaming License.

Preferred qualifications include a college degree in Marketing, Hospitality, Business, or related field.

Certification requirements include a Nebraska Gaming License (required and must be maintained) and a valid driver's license.

Work environment and physical requirements include the ability to work in a fast-paced, guest-facing casino environment, frequent standing, walking, and movement throughout gaming and entertainment areas, the ability to communicate effectively in noisy, high-energy environments, occasional lifting and carrying of promotional materials or supplies (up to 25 lbs), and availability to work flexible shifts, including evenings, weekends, and holidays.

Travel is primarily local during business hours, with occasional out-of-area or overnight travel required. Due to the nature of the hospitality and entertainment industry, team members must be available to work varying schedules based on business needs.

Why join this team? A mission-driven culture focused on economic development and community impact, guided by strong NATIVE values and Tribal-owned purpose, opportunity to build meaningful relationships with high-value gaming guests, dynamic, fast-paced environment with exposure to VIP marketing and player development strategies, career growth within a diverse and expanding gaming enterprise.

Our commitment to diversity: Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Preference may be extended to persons of Indian descent in accordance with applicable laws.