Executive Housekeeper/Housekeeping Manager

Job Description

Job Description

Benefits:

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Dental insurance
• Employee discounts
• Flexible schedule
• Training & development
• Wellness resources
• 401(k) matching

Come join our award-winning team as the Executive Housekeeper/Housekeeping Manager at the Courtyard by Marriott in downtown Lincoln Haymarket ! This position is full-time during daytime hours.

Duties and Responsibilities/ Essential Functions

•   Develop and implement strategies for achieving department goals
• Manage the day-to-day operations of the Housekeeping Department
• Ensure that guestrooms are clean, restocked and straightened by regularly inspecting guestrooms
• Determine appropriate staffing levels based on occupancy and schedules associates accordingly
• Train associates in proper work procedures, safety, and customer service
• Track the inventory, purchasing and disbursement of linens, cleaning and other supplies
• May supervise the hotel laundry operations
• Coordinate room availability with the Front Office Manager
• Hold regular department meetings/ maintain and communicate department goals
• Recruit and select qualified candidates
• Communicate performance expectations and provide associates with on-going feedback
• Coach and counsel associates to achieve work and personal objectives
• Foster 100% guest satisfaction through standards encouraging genuine hospitality and exceeding guest expectations
• Listen to associates and guests; apologizes with empathy as appropriate and follows through when resolving guest concerns.

  Minimum Qualifications

• At least 2 years in a supervisory or management position directly related to the above set of duties
• Able to collaborate effectively with subordinate staff and peer hotel managers
• Ability to communicate effectively in English
• Ability to work a variable work schedule
• Ability to sit or stand for extended periods of time
• Ability to use proper lifting techniques; can lift up to 50 pounds regularly and up to 75 pounds occasionally.
• Ability to use cleaning materials, supplies and equipment (vacuums, buffers, laundry equipment, etc.)