Onboarding Manager

Job Title

Responsible for the day-to-day operation and administrative activities that include onboarding new employees at multiple areas and departments within the airport. Leads Supervisors to ensure conformance to contract requirements. Develops and implements cost control measures and level of service standards to ensure compliance with customer specifications / contract requirements for assigned buildings. Oversees inspections, quality control measures, and the inventory control of equipment and supplies for the assigned areas.

Responsibilities

Program & Client Leadership

• Partner with the Project Manager to design and execute structured onboarding plans that ensure all new hires are fully trained, compliant, and operationally ready within established timelines.
• Serve as a primary liaison for onboarding-related client interactions, ensuring alignment with contract requirements and airport operational standards.
• Proactively communicate onboarding progress, workforce readiness, and service delivery status to the Project Manager, identifying risks and recommending mitigation strategies.
• Address client questions, feedback, and onboarding-related concerns promptly to maintain high levels of satisfaction and service continuity.
• Support client retention by ensuring onboarding processes consistently meet or exceed service expectations and operational performance standards.
• Promote and coordinate additional service opportunities (e.g., temporary assignments, supplemental staffing, or project-based support) that add value to the client partnership.
• Ensure all incidents, safety concerns, and property issues are documented and reported accurately and in a timely manner.

Workforce Onboarding, Training & Employee Relations

• Lead end-to-end onboarding operations for frontline airport staff, ensuring a seamless transition from hire to full productivity.
• Collaborate with HR and Operations to determine staffing needs, coordinate hiring efforts, and ensure timely onboarding aligned with workforce demand.
• Develop, implement, and continuously improve onboarding and training programs, including compliance, safety, and job-specific training requirements for airport operations.
• Partner closely with frontline supervisors to ensure new hires receive consistent coaching, mentoring, and performance feedback during their onboarding period.
• Evaluate onboarding effectiveness and identify opportunities to enhance training delivery, employee readiness, and retention outcomes.
• Maintain strong knowledge of union agreements and foster positive, compliant relationships with local labor unions.
• Enforce company and client policies through coaching, accountability, and consistent communication with field personnel.

Key Focus Areas

• Employee readiness and time-to-productivity
• High-volume workforce onboarding in a fast-paced airport environment
• Client satisfaction and contract compliance
• Safety, training, and regulatory adherence
• Employee engagement and retention

Qualifications

Minimum Requirements:

• Bilingual (Spanish/English) a plus
• 1-2 years of Supervisor experience
• 1-2 years of customer service experience
• Working knowledge of janitorial equipment
• Working knowledge of OSHA required processes
• Intermediate level of Microsoft programs
• Valid State Driver's License for business travel
• A passion for serving others and helping others to succeed.
• Excellent personal organization skills and exceptional planning skills to avoid reactional situation(s).
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.
• Excellent relational skills and experience dealing with union environment.
• Understanding of the service industry practices, process and trends.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together. ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call View phone number on click.appcast.io. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now. For more information, visit

Job Info

• Job Identification 156083
• Posting Date 06/04/2026, 08:35 PM
• Job Schedule Full time
• Locations Charlotte, NC, United States
• Job Category Facilities
• Work Days Full Time, Including Weekends
• Workplace On-site