Support Engineer
$55 - $60 per hourCynet Systems
Job Overview:
Pay Range: $55.00hr - $60.00hr
Requirement/Must Have:
Pay Range: $55.00hr - $60.00hr
Requirement/Must Have:
- Mandatory experience with Immuta including production support, policies, access control, and integrations.
- Experience with Collibra platform/application support and workflow/metadata concepts.
- Proficiency in AWS services including IAM, S3, and CloudWatch.
- Preferred experience with Redshift, Glue, and Lake Formation.
- Experience with Linux/Unix troubleshooting.
- Proficiency in SQL and basic scripting.
- Knowledge of incident, problem, and change management processes.
- Understanding of Immuta integration points with AWS data platforms and Collibra as an external catalog.
- Provide L2/L3 production support for Immuta and Collibra platforms.
- Monitor applications, integrations, jobs, APIs, and platform health.
- Troubleshoot Immuta policies, data access, subscriptions, tags, and policy enforcement.
- Support Collibra workflows, assets, domains, communities, metadata, lineage, and integrations.
- Troubleshoot AWS services such as S3, IAM, Lambda, CloudWatch, Redshift, Glue/Lake Formation, and related data platforms.
- Analyze application/platform logs and perform root-cause analysis (RCA).
- Handle production incidents, service requests, and problem tickets within SLA.
- Coordinate with cloud service providers and engineering teams for complex issues.
- Support deployments, configuration changes, patches, and production enhancements.
- Develop and support operational scripts using Python, Shell, or SQL where required.
- Maintain SOPs, KB articles, support documentation, and RCA reports.
- Participate in on-call or weekend support when required.
- Experience with Redshift.
- Experience with Glue/Lake Formation.
- Immuta.
- Collibra.
- AWS.
- IAM.
- S3.
- CloudWatch.
- Redshift.
- Glue.
- Lake Formation.
- Linux.
- Unix.
- SQL.
- Python.
- Shell Scripting.
- Incident Management.
- Problem Management.
- Change Management.
- 10+ years of experience in IT support or engineering.
Vacancy posted 3 days ago
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