Customer Returns and Shipping Associate (Brooklyn, NY)

Customer Returns and Shipping Associate (Brooklyn, NY) – Staples Address: 1880 Coney Island Avenue, Brooklyn, NY, 11230, US. Compensation: $17.00 - $17.35/hour. Job Type: Permanent. Role Overview The Customer Returns and Shipping Associate provides exceptional customer service and support for shipping needs and unpackaged returns in our retail store. They collaborate with teammates in a fun, team‑oriented retail culture, ensuring customers receive a positive, inviting experience. Responsibilities Conduct all Full‑Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick‑up by third‑party carriers. Provide strong customer service for Amazon returns, UPS shipping, and related services. Engage customers, identify shipping needs, and explain different shipping options. Maintain the shipping area to ensure efficient processing and storage of packages. Ensure supplies required for shipping and returns are in stock. Provide exceptional customer service to create a positive, inviting environment. Use basic selling skills to engage customers and present solutions. Be flexible on responsibilities (e.g., online pick‑ups, cleaning, other duties as assigned). Qualifications Ability to work a flexible schedule based on the store’s needs. Ability to engage with customers, understand their needs, and drive additional sales. Capability to lift, push, and move materials up to a 100‑pound range. Strong attention to detail, organization, ability to multitask, and manage priorities. Ability to collaborate and work cooperatively in a high‑paced, sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner. Integrity and honesty regarding customer and business information. Benefits Flexible part‑time or full‑time hours; generous paid time off; weekly pay and a career development program. Associate discounts on in‑store and online merchandise, services, and warranty plans. Discounts at hundreds of retailers, restaurants, and more. 401(k) plan with a company match. Dental and vision insurance; full‑time associates are eligible for medical coverage. Visa Sponsorship Staples does not sponsor applicants for work visas for this position. #J-18808-Ljbffr Staples