Service Manager Job Opportunity in Norfolk, NE

Service Manager

Talon Recruiting has partnered with a leading AG dealership. We are in search of a Service Manager in Norfolk, NE. The Service Manager will oversee the service department operations.

Daily duties include, but are not limited to:

• Establish, implement, and adhere to company-wide best practices for the service department.
• Implement and maintain a culture of customer intimacy and satisfaction; develop measures to promote and measure adherence to guidelines amongst staff.
• Develop and maintain all Service Organization metrics (estimates, budgets, work-orders, utilization rates, cost analysis, billable hours, technician hours, shop work status and backlog), and provide all documentation needed to report KPI's as requested from Director of Service.
• Initiate procedures and leadership practices to create a business environment for participative management.
• Supervise training and development of the service organization team.
• Monitor employee performance, complete evaluations as required and make appropriate recommendations for changes as required.
• Travel to the customer site and locations within the area of responsibility as required.

Compensation and Benefits:

• Very competitive salary and bonus
• 401(k)
• Medical, dental, and life insurance.
• Paid time off including vacation, sick days, and holidays.