Hospice Account Executive

Job Title Hospice Account Executive Location Kingsport, TN Employment Type Full-Time Position Summary Serves as the customer service representative for all hospice agency referral sources, including sales calls, hospice education and information, and community in-services regarding hospice. Key Responsibilities Build collaborative working relationships both internally and externally. Steward the agency’s financial resources by projecting a return on monies spent and managing a marketing budget. Execute effective sales calls that identify and meet the needs of the referral community and clearly communicate the features and benefits of the Company, including: Pre- and post-call planning Establishing rapport Effective questioning skills Proposing solutions Handling objections Closing Implement a weekly, monthly, and quarterly strategy to increase market share through key account development, including prospecting/diversification and call frequency/routing. Plan activity to maximize territory coverage of both existing and prospective accounts. Participate in collaborative strategic planning and problem solving related to marketing growth strategies and community education. Achieve census admission goals/expectations as established at hire or during review of annual agency budget goals. Complete specific assignments timely as requested by supervisor. Attend staff meetings to provide updates regarding accounts, customer needs, and progress towards agency growth strategies. Coordinate in-services with community and medical-based groups to educate them on hospice services on an as-needed basis. Check email daily and respond to phone messages within one (1) business day. Perform all sales administration duties, including, but not limited to: CRM compliance Expense reports Payroll and medical director time sheets Strategic territory planner PTO requests Paperwork delivery or pick-up as needed Other appropriate tasks and special projects as assigned. Qualifications and Requirements High school diploma or equivalent required; Bachelor’s degree preferred. At least two (2) years of demonstrated success in hospice sales. Preferred Knowledge and Skills Professionally and effectively interact with a variety of stakeholders. Generate creative ideas related to marketing and community education. Effective and persuasive communication skills with a positive and outgoing manner. Strong time management and organizational skills. Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams). Current driver’s license and reliable means of transportation. Ability to manage budget and utilize resources effectively. Supervisor Responsibilities None. Physical Demands and Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job may be performed at a desk and require heavy use of office equipment, including computer, tablet, and phone. Must have the reasonable ability to stand, walk, sit, use hands to finger, handle, feel, reach, balance, see, talk, hear, and drive. Must be reasonably capable of lifting twenty (20) pounds. Significant portion (>50%) of daily assignments may require travel to client/resident/patient locations or other work sites, via car or public transportation. Schedule may occasionally require evening, night, holiday, or weekend work. Ability to effectively work from a remote/home office. Equal Employment Opportunity Statement We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor does the employer discriminate on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability. #J-18808-Ljbffr