Community Support Outreach Specialist

Empowering Wellness, Transforming Lives: Optima Medical Management Group is dedicated to enhancing the quality of life by promoting wellness. At Optima MMG and all of its divisions—Serene Health, Community Support, and American TrueCare—our mission is to provide comprehensive support and care that addresses immediate concerns while fostering long‑term well‑being. As pioneers in the field, we aspire to lead in member care outcomes and set new standards for excellence and innovation. We are committed to empowering our members to achieve self‑sufficiency in health, creating a ripple effect that strengthens families and communities. Our work culture at Optima MMG is built on pride, passion, and a collective commitment to making a positive difference in people’s lives. Team members are problem‑solvers who bring unique skills and perspectives, fostering a collaborative and supportive environment that unlocks the full potential of our staff and enhances care for our members. A career at Optima MMG offers an opportunity to join a dynamic, forward‑thinking organization that encourages continuous learning, professional growth, and access to industry experts and cutting‑edge technologies. Job Summary The official job title is Community Support Outreach Specialist. The Specialist cultivates relationships with community programs, members, and leaders, developing assistance programs and offering crisis intervention for the homeless. They provide expert referrals and advocacy to secure permanent housing and deliver intensive support to resolve housing barriers. The Specialist also ensures ongoing member support after housing placement, promoting life‑skills, financial literacy, and home‑management skills for long‑term stability and self‑sufficiency. Responsibilities Perform thorough screening and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information. Assist them in finding and sustaining housing to end homelessness. Develop rapport with program members, understand their housing needs, goals, strengths, and barriers, and create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment. Maintain open communication channels and proactively solve problems with individuals, interdisciplinary teams, members of Community Support, potential employers, and training programs. Offer personalized case‑management support that is culturally competent, family‑focused, goal‑driven, strengths‑based, and appropriate to match members with resources considering their needs and income‑generating abilities. Provide personalized support in life‑skills, job preparation, and financial literacy to guide members toward self‑sufficiency, offering essential training in home care, job readiness, and budgeting. Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to the Supervisor. Act as a liaison between landlords and tenants to resolve issues, prevent evictions, conduct post‑housing home visits to ensure lease compliance, coordinate case conferences, and consult with service teams, social workers, and case managers as needed. Monitor member progress toward agreed‑upon goals. Perform additional duties as assigned. Community Support (CS) Services Housing Transition Navigation Services Housing Tenancy and Sustaining Services Community Transition Services / Nursing Facility Transition to a Home Housing Deposits Short‑Term Post‑Hospitalization Housing Education and Experience High school diploma or GED is required. Minimum of 1 year of experience in case management, patient care, customer service, call center, or patient care is required. Required Skills/Abilities Must have a valid California driver’s license and valid vehicle insurance. Bilingual in Spanish (required). Excellent communication, interpersonal, customer service, active listening, and organizational skills. Computer skills for documentation, email, and chat support. Proficient speaking, reading, typing, and strong proofreading skills. Proficient in working independently and collaboratively within a team to provide member care. Proficiency in multitasking, organization, financial management, planning, and attention to detail to care for multiple members simultaneously. Capability to perform under emotionally stressful and conflictual circumstances, including dealing with uncooperative members and families. Ability to utilize resources effectively for problem‑solving while maintaining composure under pressure in a compassionate manner. Must have an empathetic and warm‑hearted nature. Physical Requirements Must be able to travel using a personal vehicle to complete outreach visits. Mileage reimbursement is at a standard rate. Must successfully complete and maintain current Tuberculosis (TB) testing and clearance in accordance with company policy and applicable local/state health regulations as a condition of employment. Prolonged periods of sitting at an office desk on the computer. Lifting ability up to 15 lbs. Pay range: $25 USD - $28 USD Benefits Our full‑time employees are eligible for the following benefits enrollment after 60 days of employment: Medical, Dental & Vision benefits. Short‑Term and Long‑Term Disability benefits. Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity plans. Flexible Spending Accounts. Employee Assistance Program (EAP). 401(k) plan (effective after 1 year of employment). Paid vacation and sick leave. Paid holidays. Employee referral program. Company discount program. Equal Employment Opportunity Optima Medical Management Group and its divisions are an equal‑opportunity employer. We are committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. We also provide reasonable accommodations for individuals with disabilities. Pre‑Employment Optima Medical Management Group is a drug‑free workplace. Employment is contingent upon a successful pre‑employment drug screening and background check. #J-18808-Ljbffr Serene Health