Patient Observer-Virtual - Day

Job DescriptionHours: 36 hours/weekShift: 7am-7pmEvery 3rd weekend and rotating holiday requirement This position is based in a WellSpan Hospital facility and virtually observes multiple patients. This is not a remote work from home position.General Summary Remotely monitors multiple patients across various health system locations using audiovisual surveillance systems. Ensures patient safety by observing and interacting with patients at risk for falls, behavioral issues, or medical conditions requiring attention. Provides continuous monitoring, escalates concerns to onsite clinical staff, and supports safety initiatives like fall and elopement prevention. ResponsibilitiesDuties and ResponsibilitiesRemote Work CapableEssential Functions: Patient Safety & Monitoring: • Virtually monitors multiple patients simultaneously to ensure safety, focusing on fall prevention, behavioral management, and critical medical conditions. • Responds promptly to patients' needs, ensuring a safe and therapeutic environment. • Observes patient activity, defuses situations, and reports concerns to nursing team. Collaboration & Communication: • Obtains verbal reports from nurses about patient care needs to collaborate with the healthcare team. • Maintains clear communication with the nursing team regarding patient safety and behavioral concerns. • Documents patient activities and safety alerts in the Electronic Health Record (EHR). Operational Support: • Supports caregivers to ensure smooth patient care flow. • Maintains situational awareness of all assigned patients and escalate safety risks or changes in condition to nursing staff. • Participates in de-escalation when necessary. Compliance & Professionalism: • Adheres to all hospital policies, procedures, and safety regulations. • Maintains patient confidentiality in accordance with HIPAA. • Participates in ongoing training and competency assessments. Common Expectations: Demonstrates commitment to patient and staff safety by identifying and reporting potential hazards or errors. Maintains a professional appearance and demeanor. Complies with all applicable safety regulations and participate in safety education. Required for All Jobs: Performs other related duties as identified. WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program. WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Physical Demands: Standing - Occasionally Walking - Occasionally Sitting - Frequently Reaching - Rarely Talking - Frequently Hearing - Frequently Repetitive Motions - Occasionally Eye/Hand/Foot Coordination - Occasionally QualificationsQualificationsMinimum Education: High School Diploma or GED Required Work Experience: No prior experience Required Licenses: Basic Life Support Upon Hire Required Courses and Training: Virtual Observer Epic Training Upon Hire Required and De-escalation training (4-hour virtual class) Upon Hire Required Knowledge, Skills, and Abilities: Good customer service and communication skills Excellent de-escalation techniques and conflict resolution skills About Us WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest. About the Team WellSpan York Hospital Built on a solid 140-year legacy of providing high-quality, high-volume, community-based care, WellSpan York Hospital, the largest of WellSpan's eight hospitals, is a 596-bed acute care community teaching hospital that employs nearly 5,000 people, making WellSpan the largest employer in York County. Driven by a mission to provide exceptional care to all, WellSpan York Hospital serves a diverse population of more than 520,000 residents from the greater York County area. WellSpan York Hospital was one of several WellSpan Health hospitals honored by U.S. News & World Report with the High Performing recognition for 2022-23. The hospital offers services and programs that feature highly skilled clinical staff, life-saving technology and state-of-the-art facilities to address some of the most complex medical, surgical and behavioral health conditions. WellSpan York Hospital's Regional Resource/Level 1 Trauma Center has been accredited by the Pennsylvania Trauma Systems Foundation and is the only accredited trauma center in York, Adams and Franklin counties. It is a nationally recognized teaching hospital with nine residency programs, six allied health schools and other training programs. More than 700 physicians and other professionals are members of WellSpan York Hospital's medical and dental staff. WellSpan York Hospital in embarking on a significant five-year project. The centerpiece will be a new, eight-story surgical and critical care tower, which will dramatically expand the hospital's intensive care unit as well as develop new state of-the-art surgical suites, making it one of the top 10 largest hospitals in Pennsylvania with approximately 600 beds. WellSpan Health