Project Logistics Customer Excellence Specialist - Air Freight

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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Join Kuehne+Nagel’s Project Logistics team, where you will play a key role in coordinating complex shipments, supporting critical global supply chains, and ensuring exceptional customer service. As a Project Logistics Customer Excellence Specialist, you will oversee transport operations across multiple modes, maintain high data‑quality standards, and ensure a seamless experience for both customers and internal partners. This role combines operational execution, customer interaction, documentation excellence, and a strong focus on safety. You will support the smooth movement of specialized, oversized, and project‑based cargo by coordinating with internal teams, managing documentation, monitoring performance, and ensuring customers receive accurate, timely information. Your work directly contributes to operational success and customer satisfaction on every shipment. 

How you create impact

• Coordinate and supervise the movement of project cargo across air, sea, road, barge, and charter transport, ensuring all service and performance requirements are met.
• Serve as the primary customer contact, providing updates, answering inquiries, and resolving operational issues promptly and professionally.
• Maintain accurate, timely data across all relevant systems and ensure high standards of data integrity at all times.
• Prepare and review essential shipment documentation, including customs paperwork, declarations, and transport records.
• Work closely with internal partners on our pricing, operations, revenue care, hubs, and engineering teams to ensure seamless handovers and coordinated execution.
• Support accurate invoicing by managing billing activities, validating vendor invoices, and ensuring proper cost and accrual entries.
• Prepare spot quotations, assist with tender data, and contribute to commercial support activities as needed.

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. 

What we would like you to bring

• 3+ years of experience in freight forwarding, project logistics, or multimodal cargo operations; air freight beneficial.
• Strong communication and customer‑service skills with the ability to build collaborative and trust‑based relationships.
• High attention to detail and strong organizational abilities, especially when managing data, documentation, and time‑sensitive tasks.
• Ability to manage multiple priorities and work effectively with cross‑functional teams in a fast‑paced environment.
• Understanding of logistics documentation processes, customs procedures, and operational workflows.
• Experience handling complex shipments (oversized, heavy lift, breakbulk, out‑of‑gauge) is a strong advantage.

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-KE1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.