Virtual Service Advisor (Mechanical)

Virtual Service Advisor (Mechanical) Job Type: Remote, Full-Time (EDT/EST) Role Summary You will handle customer communication, build repair estimates, secure approvals, and manage workflow for mechanical service in a remote setup. Key Responsibilities Answer incoming calls, texts, and schedule service appointments Build and present repair estimates to customers Look up parts and labor to ensure accurate pricing Secure approvals and follow up on declined services Provide daily updates on repair status Close tickets and assist with payment processing KPIs / Success Metrics 60–75%+ approval rate Strong Average Repair Order (ARO) performance Under 5-minute response time Consistent and timely follow-ups Proven experience as an Automotive Service Advisor or similar role in a mechanical repair environment Strong knowledge of automotive systems, parts, and labor estimation Experience creating and presenting repair estimates with a focus on upselling and customer education Familiarity with shop management and estimating tools (e.g., CCC, Mitchell, Shop-Ware, or similar) Excellent verbal and written communication skills for handling calls, texts, and customer updates Ability to manage multiple tickets/jobs simultaneously in a fast-paced environment Strong attention to detail and accuracy in parts lookup and pricing Customer‑first mindset with proven ability to build trust and drive approvals Comfortable working remotely and using digital platforms (CRM, SMS tools, scheduling systems) Self‑motivated, organized, and results‑driven with a focus on hitting KPIs (approval rate, ARO, response time) #J-18808-Ljbffr Activate Talent