CAM Manager I

Overview Responsible for directing day‑to‑day activities for a unit. Manages approximately 10 FTEs or fewer employees covering diverse disciplines and/or complex functions. Responsibilities Oversee daily activities of unit employees to meet department objectives. Direct staff in techniques of customer service, collections or accounts servicing. Resolve disputed transactions timely and cost‑effectively. Negotiate effectively on customer calls. Compile month‑end data for management. Serve as integral member of portfolio acquisition team, directing onboarding of acquired loans. Evaluate unit processes, procedures and policies to improve operational efficiency. Understand and adhere to company risk and regulatory standards, policies and controls in accordance with the company’s risk appetite. Design, implement, maintain and enhance internal controls to mitigate risk. Identify risk‑related issues needing escalation to management. Promote an environment supporting belonging that reflects the M&T Bank brand. Maintain internal control standards, including timely implementation of audit points and regulator issues. Complete other related duties as assigned. Exercise authority concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations. Manage workflow of medium complexity and risk exposure independently. Maintain charge‑off authority within established levels. Manage a team of professionals, including people, budget and planning. Qualifications Combined total of 6 years of higher education and relevant work experience in a call center or bank operations environment, including 1 year leadership or supervisory experience. Excellent customer service skills, tact and diplomacy. Strong knowledge of spreadsheet, word processing and presentation software. Bachelor’s degree preferred. Excellent oral and written communication skills. Strong knowledge of departmental systems, documents and procedures. Compensation Pay range: $62,200.00 – $103,600.00 Annual (USD). Location Getzville, New York, United States of America. Equal Employment Opportunity M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. #J-18808-Ljbffr M&T Bank Corporation