Panchakarma Wellness Coordinator

Job Description

Job Description

PANCHAKARMA COORDINATOR

Surya · Santa Monica

At Surya, Panchakarma is the deepest thing we do. It's a fully transformative, 3-28 Day Ayurvedic cleanse and rejuvenation program (most commonly 7 days).  This is the real deal, and for the guests who experience it, it’s often, in fact, it’s usually life-changing. We're looking for someone to own that experience end-to-end.  This involves three aspects:

First, you create bookings.
Some guests are already in our world — Surya guests who've had a treatment and are curious about going deeper; past PK clients ready to return; or people who've heard about PK from a friend. Some are newer — inquiries from the website, from press, from Instagram. Some involve outreach.  Your job is to be the person who takes a potential guest’s curiosity and turns it into a booking, with genuine warmth and knowledge, and with an understanding of its value, rather than a sales pitch. People don't book PK because someone convinced them. They book it because someone helped them understand what it can do for them.

Second, you offer and build the experience.
A Panchakarma Retreat is the even more immersive version of PK, which, on its own, is already 4 hours a day.  The Retreat adds yoga, breathwork, sound baths, cooking classes, oil-making classes, meditation, etc.  You'll be the one often offering this greater experience, coordinating the additional practitioners and the guest, and helping each guest have the most transformative experience they can.

Third, you're absolutely there for the guests.
Before, during, and after. You're the person a guest talks to when they're unsure about the home prep. You're the one who checks in on Day 3 when the cleanse gets emotional. You're the one who calls a week and a month later to see how they're carrying it forward. PK asks a lot. Having someone who genuinely holds guests is vital, beautiful, and valuable.

Are you the right candidate?

• We're looking for someone who understands the basics of Ayurveda. Alternatively, and this is acceptable, we're looking for someone who understands the transformative power of an authentic practice. 
• Someone comfortable with high-net-worth and often high-profile guests without being performative.
• Someone organized enough to run smooth, fluid logistics, and simultaneously warm enough for people to trust them immediately. Someone who can “sell” without selling — because it’s really not.
• This role is about presenting a rare and precious opportunity -- that can be and usually is profoundly transformative.  You don't need to be a practitioner. But obviously, you do need to care.

And finally...
Compensation is built on a base salary and additional benefits, as well as a commission structure that supports performance. Surya is in a tremendous moment of growth. We are looking for someone who desires to grow with us, and to join our mission, which most simply stated is: "We exist to cultivate deep well-being."

It’s a great time, and this is a great way, to join our family.