Wellness Coordinator

Job Description

Job Description

As the Wellness Coordinator, you will play a pivotal role in driving both membership acquisition and retention through and expanding wellness programming at The Aster. You will be responsible for and executing strategies across membership sales, group fitness, Pilates, and personal training verticals while ensuring best-in-class service delivery and value for our members. This dynamic role combines leadership, hands-on personal training, and sales to create exceptional member experience.

KEY RESPONSIBILITIES

• Development of fitness programming including classes, personal training, member groups related to wellness and working with the culinary team on menu evolution.
• Work with the membership manager to engage in membership sales and confirm membership or when called upon, support in tours to highlight The Aster Wellness programming .ensuring prospective members understand the full value proposition of The Aster.
• Oversee the Group Fitness, Pilates, and Personal Training departments to ensure consistent, high-quality service delivery.
• Manage recruitment and performance evaluation processes for the Wellness departments, ensuring fitness trainer staffing levels meet business needs.
• Maintain accurate records of Trainer and Fitness Instructor performance, member attendance and satisfaction and membership acquisition efforts
• Work with Membership Manager and Finance to ensure data-driven decision-making for program development, equipment purchasing, and budget management.
• Ensure all wellness programs and services are compliant with health and safety regulations and The Aster’s standards.
• Collaborate with the Membership Manger, Membership Associate and Marketing Team to curate and implement wellness programs, events, and initiatives that add value to the member experience.
• Regularly gather feedback from members and employees to identify opportunities for improvement in programming and service.
• Actively participate in Member Wellness and Community Programming events, training sessions, to foster community engagement and support member retention.
• Step in to lead group fitness classes or conduct private wellness sessions, as needed, to maintain operational continuity and quality.
• Work alongside the Marketing Manager and Membership Manager to develop and manage partnerships with external vendors, trainers, and wellness professionals to expand programming and service offerings.

ESSENTIAL QUALIFICATIONS

• Certified Personal Training and/or credentialed in Pilates, Yoga and other fitness modalities
• Strong sales background and ability to create strategies that grow membership and increase wellness programming participation.
• Minimum of two years’ experience in sales, social club experience and fitness/personal training, with proven results in revenue growth and team leadership.
• Extensive knowledge of the local area and has a personal network of contacts in different industries including but not limited to; film, television, music, media and culinary, etc.
• Flexible schedule including weekends, holidays as well as the ability to travel and attend
• various social functions in the club
• Strong organizational and management abilities
• Adaptable in various situations
• Professional manner and attitude
• Friendly and approachable
• Strong written and oral communication skills
• Able to set priorities, plan, organize, delegate, and control.
• Ability to work effectively under time constraints and deadlines.

PHYSICAL REQUIREMENTS:

• Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.
• Walking and standing are also required for frequent periods of time depending on business demands; This includes traveling to and from meetings and length of time of these tasks may vary from day to day and task to task.
• Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
• Must be able to lift up to 15 lbs. occasionally
• Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Grooming

All employees must maintain a neat, clean, and well-groomed appearance per The Aster standards.