Client Service Representative

Overview Ready to be part of something BIG? How does a BRAND NEW HOSPITAL located in a beachy, culture rich, neighborhood in Santa Monica, CA 90405 sound? VCA Main Street is a general practice hospital focused on “World-class medicine, with Hometown care” by ensuring that our love of animals translates into compassionate care and respect for our patients. We are looking for a Client Services Representative that is personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets. Candidates must have 2-3 years of experience. The receptionist is the face of VCA and sets the tone for the practice as we build and maintain each customer\'s trust and confidence in our abilities. The receptionist is the pivot around which the hospital operates and is responsible for: Responsibilities Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Presenting and explaining fees, including processing payments. Recommending, selecting, and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (heartworm prevention, housebreaking, and flea & tick control). Managing medical records, reports and correspondence. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside. Qualifications At least one year of proven past experience helping customers working with people High School Diploma/GED or equivalent Must possess and demonstrate excellent communication skills Compassion for pets and people—as well as awareness and understanding of others’ reactions Proven decision-making skills to choose the most appropriate course of action The ability to integrate new information into problem-solving Proficiency in Microsoft Office Willingness to work non-traditional hours, including nights, weekends and holidays The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste. Benefits and Compensation Benefits: VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $21 to $23 per hour. Location Hospital Address: 2671 Main Street, Santa Monica CA 90405 Application Instructions If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Notes Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more! The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at #J-18808-Ljbffr VCA