Sales Operation Coordinator

Job Description

Job Description

Position Overview

An industry-leading events organization is seeking a Sales Operations & Billing Coordinator to support its sales and event operations teams. This role is responsible for sales order processing, invoicing, contract administration, reporting, and database management while ensuring accuracy across Salesforce and Oracle systems.

The ideal candidate is highly detail-oriented, organized, and customer-focused, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment. This individual will work closely with internal sales teams and clients to support billing operations, exhibitor account management, and event sales coordination.

Key Responsibilities

• Process and review sales contracts for accuracy and completeness within Salesforce
• Ensure contract and billing data properly flows between Salesforce and Oracle systems
• Enter exhibitor contract information and generate customer invoices
• Investigate and resolve invoice discrepancies, billing disputes, and account changes
• Monitor exhibitor account status and verify appropriate discounts and credits are applied
• Maintain client-specific invoicing requirements and audit controls
• Assign and manage sales leads within Salesforce based on territory and category alignment
• Process updates and change requests across Salesforce, floor plans, and product tracking systems
• Maintain and update process documentation and operational procedures
• Support prebook and rebook event sales processes as needed
• Track and manage product holds, including weekly reporting to the sales team
• Assist with ongoing floor plan maintenance, auditing holds, and managing contracted customer placements
• Provide onsite event support for rebooking activities when required 

Qualifications

• Strong account reconciliation and invoicing experience
• Excellent customer service and communication skills
• High attention to detail with strong organizational and multitasking abilities
• Ability to work effectively under pressure and meet deadlines
• Strong problem-solving and critical-thinking skills
• Professionalism, integrity, and diplomacy when interacting with internal and external stakeholders
• Proficiency with Microsoft Office Suite, including Excel
• Ability to adapt in a fast-paced and evolving environment

Preferred Qualifications

• Experience supporting projects and managing deadlines
• Experience with project management software
• Experience using Salesforce and Oracle
• Experience with contract review and maintenance
• Experience with Cadmium and/or Microsoft Access is a plus
• Prior experience supporting event operations, trade shows, or exhibitor management preferred