Information Technology Specialist

The IT support Specialist is responsible for designing, deploying, and maintaining enterprise corporate & restaurant infrastructure to support scalable operations, acting as the source of control and truth for all enterprise data and systems. This includes managing & supporting portals, troubleshooting technical issues, supporting store openings, and ensuring cross-system integrity from corporate to store-level technology. This role handles support and administration for a broad range of systems—from internal enterprise hubs and Microsoft tools to POS/app content and network configurations—and is critical in ensuring our client’s technology is stable, intuitive, and responsive to operational needs. Duties and Responsibilities Develop and maintain internal enterprise data hub(s) for document sharing, workflow automation, and role-based access control. Serve as the primary owner and gatekeeper for all internal data systems, ensuring consistency, access control, and up-to-date content. Build and manage internal-facing web portals or dashboards for operations, HR, and other key functions. Ensure all systems remain scalable, secure, and user-friendly. Coordinate authentication and access control for team members across enterprise systems. IT Support & Maintenance Serve as the first line of response for IT tickets, including hardware issues, account permissions, and network instability. Track, resolve, and document ticket activity using internal or third-party ticketing systems. Triage and elevate vendor issues (e.g., Internet downtime, system bugs) as needed. New Store Openings (NSO) & IT Infrastructure Coordinate IT setup for new cafes, including internet vendors, WiFi hardware, firewall settings, and POS configuration. Ensure all network systems, user accounts, and permissions are prepared before store launch. Liaise with field teams and vendors to test systems and troubleshoot pre-launch issues. Microsoft Tools & Team Support Maintain internal communication and productivity tools, including Microsoft 365 (Outlook, SharePoint, Teams). 3+ years of experience with BI/Analytics and POS menu mapping Manage timely onboarding and offboarding of team members, ensuring appropriate system access and data security. Create and maintain relevant training documentation. Toast POS & App Menu Content Support item setup, pricing updates, and seasonal menu rollouts. Ensure all content is mirrored accurately across POS and mobile app platforms. Coordinate testing of new items and push updates through backend systems. Digital Advertising Support Assist with technical setup and coordination of store-level or app-integrated digital ad systems. Collaborate with Marketing to ensure screens, devices, or digital signage are connected and functional. Knowledge/Skills/Abilities Communicates effectively across verbal, written, and interpersonal channels to convey information clearly, collaborate with others, and support team alignment. Technical acumen in managing enterprise data systems, user portals, and digital operations. Demonstrates integrity and accuracy in managing enterprise data as the centralized source of truth. Knowledge of Microsoft administration tools (e.g., Exchange, Teams, SharePoint), Toast POS and mobile app configuration. Ability to manage IT support tickets and triage real-time technical issues, through a customer-centric mindset. Proficient in IT networking, including WiFi configuration and vendor coordination. Demonstrates effective issue resolution supported by thorough documentation practices. Ability to coordinate with cross-functional teams (Ops, Marketing, Vendors). Qualifications Bachelor’s degree or Information Systems, Engineering, or similar fields is preferred. A minimum of 3 to 5 years of IT systems management, enterprise platform support, or technical operations, with direct experience in restaurant hospitality industry required. Previous experience setting up full IT infrastructure for new location openings. Physical Requirements Prolonged periods of standing may be required. Ability to work in varied environmental conditions, including exposure to hot and cold temperatures. Additional Information Our client offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, 401(k) plan (after 12 months of employment), sick pay, PTO and holiday pay, profit sharing plan (after 90 days of employment), annual food & beverage allowance (prorated for hire date), and company discounts of 30%. A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. All candidate information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr Corporate Connections LLC