Customer Care Advocate

Customer Care Advocate Salary: $15.00 - $16.00 per hour ($16.00 for Spanish Bilingual Candidates). Schedule: Must be available Monday through Friday between the hours of 7:30 am and 6:30 pm. Benefits Medical, Dental, and Vision insurances from premium providers 401K with matching Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance Tuition Reimbursement Paid Time Off and Wellness Days Identity theft protection, flexible spending accounts, pre‑tax commuter benefits, and more. Responsibilities Listen and offer solutions to upset customers. Navigate through multiple systems and screens. Represent clients in a positive, professional, and ethical manner while exceeding customer and company expectations. Identify and elevate priority issues to the leadership team. Accurately process and record call transactions. Manage call time effectively to meet performance criteria objectives. Qualifications Excellent phone etiquette with the ability to speak clearly and professionally. Experience with debt collections, call‑center work, or soft sales is a plus. Friendly and positive approach to difficult situations. Ability to remain calm under pressure. Type at least 25 wpm with >85% accuracy. Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws. #J-18808-Ljbffr