Customer Care Advocate

Call Center Advocate Harris & Harris is seeking motivated full time Call Center Advocates to service customers toll accounts. Location: Onsite in our Coppell, TX, office Salary: $15.00 - $16.00 per hour. ($16 for Spanish Bilingual Candidates.) Schedule: Must be available Monday through Friday between the hours of 7:30 am and 6:30 pm. Additional Compensation and Benefits: At Harris & Harris, we truly care about each employee's health, wellness, financial stability, and education. We are proud to offer each employee the following benefits: Medical, Dental, and Vision insurances from premium providers 401K with matching Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance Tuition Reimbursement Paid Time Off and Wellness Days Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more. Responsibilities The Customer Care Advocate will help set up new accounts, help service existing accounts, document account issues, answer billing questions, and assist with offering solutions Must be able to: Listen and offer solutions to upset customers Ability to navigate through multiple systems and screens Represent our clients in a positive, professional, and ethical manner while working to exceed customer and company expectations Identify and escalate priority issues to the leadership team Accurately process and record call transactions Manage Call time effectively in order to obtain performance criteria objectives Qualifications Excellent phone etiquette with the ability to speak clearly and professionally Experience with debt collections, call center work, or soft sales is a plus Must have a friendly and positive approach to difficult situations Ability to remain calm under pressure Type at least 25 wpm with >85% accuracy WHY HARRIS & HARRIS? Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Founded in 1968, we have been in business for more than 50 years, and we specialize in the utilities, government, and healthcare markets. The family business Sam Harris started is now a firm of more than 500 employees including collections professionals and customer care representatives who employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service. We take pride in knowing what it takes to turn a call from "average" to "excellent." We have been delighting clients and customers for decades thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. At Harris & Harris, we're proud to be an organization where everyone is welcome and can be their authentic selves at work. We're passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where we employees feel valued. We also are an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School. At Harris & Harris, everyone is important, and one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you! Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.