Office Services Assistant

Casual Facilities Service Center Assistant

Amherst College invites applications for the Casual Facilities Service Center Assistant position. The Casual Facilities Service Center Assistant is a part-time, casual position with no benefits. The expected salary range for this job opportunity is: $16 - $18 per hour.

The salary offered will vary based on a number of factors, including but not limited to relevant education, training, and experience, tenure status, and other nondiscriminatory business considerations.

The Facilities Service Center Assistant is the first point of contact and initial coordinator for most maintenance related service requests on campus. The Facilities Service Center Assistant provides customer service through the receipt and distribution of work orders, data management, and general facilities related communications with the campus community. This person greets customers, receives and transmits messages via telephone, email and two-way radio, performs basic financial functions, provides clerical support and data management, sometimes of protected and personal data. This person is expected to be present at the front desk to greet and assist all those who enter. This person will be responsible for using the work order system as a regular function of their daily duties, and will also be responsible for troubleshooting mobile device issues when needed.

Summary of Responsibilities:

Customer Service

• Provides front-line customer interaction and support
• Greets visitors, answers questions, and provides supplies upon request
• Receives work requests through email, telephone calls, walk-ins, and directly through the CMMS (TMA), and enters or accepts these requests into the CMMS
• Discerns the urgency of a request, as well as obtains the exact information needed to inform technicians so they can adequately complete work orders
• Dispatch technicians via radio for urgent requests during regular business hours

Clerical, Data Management, Work Order Processing & CORI Processing

• Creates reports upon request from the CMMS to track work orders
• Coordinates communication and corresponds with customers and Facilities staff for work requests, project notifications, and accessibility notifications
• Initiates and follows up on service requests with outside vendors and contractors
• Maintains files and provides other clerical duties, including support to the Service Center Supervisor, Trade Shop Supervisors, and Technicians
• Collects and secures confidential information to submit CORI checks for contractors/vendors

Qualifications:

Required

• High School Diploma or equivalent
• Excellent customer service, interpersonal, organizational, and time-management skills
• Demonstrated verbal and written communication skills, including the ability to follow written and verbal instructions
• Moderate math skills, including adding and subtracting
• Attention to detail
• Working knowledge of equipment such as multi-line telephones, copiers, scanners, and facsimile machines
• Working knowledge and experience with both Microsoft Office and Google G Suite
• Familiarity with mobile devices such as smartphones and tablets
• Successful completion of required reference and background checks
• An acceptable criminal offender records information (CORI) check

Preferred

• Associate's Degree plus experience or specialized training with Microsoft Office, Google G Suite, Workday, and Computerized Maintenance Management Systems (CMMS)
• Customer service training
• Data entry and typing training/experience
• Familiarity with CMMS systems (TMA)
• Experience with Workday