Contact Center / Inside Sales Representative

Job Description

Job Description

Looking for a fast-paced environment where your communication, people, and problem solving skills can shine? Be the everyday hero helping customers and teammates. 

Let’s talk about you- as a Kitchen Magic Contact Center / Inside Sales Representative! 

What does the position entail? 

We’re looking for a creative, team-oriented, and passionate individual to join our growing Contact Center team. As a Contact Center Agent / Inside Sales Representative, you will help grow and maintain Kitchen Magic’s appointment setting goals—including but not limited to setting and confirming appointments while exhibiting a high level of customer service. 

Are you up for the challenge? If so, here’s what you need to have for the job: 

• Provide a high level of customer service by representing the company in a professional manner at all times. 

• Follow up with potential customers who have shown an interest in kitchen remodeling to arrange for a free in-home design consultation. 

• Scheduling customer appointments. 

• Understand and support company best practices and procedures to provide proper and effective service to all customers. 

• Provide a high level of detail in customer follow up and paperwork. 

• Excellent customer service skills. 

• Excellent verbal communication skills. 

• High sense of urgency and self-motivation a must. 

• Ability to improvise and provide solutions based on customer interaction. 

• Have a growth mindset with a strong desire to succeed. 

 

 

YOUR CREDENTIALS: 

• High school diploma or equivalent. 

• Prior contact center experience a plus. 

• Experience in customer service highly desired. 

• 1 – 2 years’ work experience preferred. 

• Must be eligible to work in the United States for any employer. 

• Able to commute to the corporate office in PA on a regular basis. 

• Position is hybrid, which requires a quiet, distraction free environment on remote days. 

• Must have reliable internet access. 

• Must be willing to work a varying schedule including evenings and Saturdays. 
  
  
  
  
   

So, who is Kitchen Magic? 

Kitchen Magic is a family owned kitchen and bath remodeling company headquartered in Nazareth, Pa.

Our positive company culture and powerful core values keeps our commitment to customers and employees first. 

An open book management company, Kitchen Magic teaches team members what it means to run a successful business, gives them ownership of costs, includes them in decisions, and shares the gains when we win together. 

We are also an American Manufacturer and make many of our own products right in Nazareth. 

Notable accomplishments: 

• By employee vote, named a Top Lehigh Valley Workplace for ten years 

• Named #1 in the Kitchen Category Nationwide by Qualified Remodeler Magazine eight times 

• Best of Houzz winner 7 years running 

Benefits: 

Kitchen Magic provides a competitive salary, benefits, profit sharing and 401k. 

Kitchen Magic is an equal opportunity employer.