Customer Success Specialist

This is a mid-level opportunity for a Customer Success Specialist who knows how to move metrics, not just manage them. A mid-level Customer Success Specialist seat that takes 5 years of Omnichannel Support seriously, pays $54,000 - $84,000, and hands over the sales marketing reins.

Key Responsibilities

• Own the handoff doc that keeps nothing falling between Jira Service Management and CRM
• Prospect via cold calls, emails, and social selling to fill the internship pipeline
• Run the mid-level account like it's the only one that matters
• Read the sales marketing market and reposition the offer when it shifts
• Write copy for ads, emails, and web pages that converts sales marketing traffic
• Pitch upsells that feel like favors, not invoices

What You'll Bring

• Judgment seasoned by at least 5 years of real consequences
• Strong multitasking ability without sacrificing quality
• An appetite for ownership that scales with the stakes
• Mid-level fluency in Patience, with Customer Success on your roadmap
• The instinct to ask \"what would change your mind?\" before debating

CloudSync Systems is Rochester, NY's answer to a sales marketing industry grown lazy, run by an ego-light team that still cares about Five9. As a mid-level Customer Success Specialist, you'll have a real voice in shaping how the sales marketing team operates.

We combine $54,000 - $84,000 with flexible remote work, paid volunteer days, and clear opportunities for advancement.

Hiring is happening now, not last quarter, for this Customer Success Specialist seat.