Business Analyst Lead - EOHS

Technical Product Management –EOHS

As a Technical Product Business Analyst for EOHS vendor-hosted applications, you will operate as an individual contributor focused on end-to-end delivery support by translating EOHS business needs into high-quality analysis and accurate definition that guides scalable system configurations. This role sits at the intersection of business analysis and hands-on application configuration, working mainly with EOHS technology peers and in partnership with EOHS business leaders and external vendor partners, to support timely, reliable delivery of solutions with a strong user experience.

This role is intentionally highly collaborative and execution-focused. Successful outcomes depend on frequent, real-time discussions to clarify requirements, validate configuration approaches, and align on how systems function, behave, and are experienced by users. Work is progressed through continuous partnership, guided design direction from EOHS technology leaders, and iterative configuration.

Key Involvement

Technical Product Ownership & Configuration

• Support delivery and ongoing evolution of EOHS vendor applications, from intake through configuration, testing, and deployment.
• Support translation of EOHS business needs, workflows, and policy requirements into precise system configurations, rules, and design decisions.
• Participate in configuration design discussions with peers and vendors to support how the system functions, behaves, and is experienced by end users.
• Ensure configurations meet functional, usability, compliance, and scalability expectations.

Business Analysis & Workflow Translation

• Understand operational workflows, business requirements, pain points, and desired outcomes to guarantee an aligned outcome.
• Document and refine requirements into clear configuration-ready inputs (process flows, rules, decision logic, and acceptance criteria).
• Balance business needs with vendor platform capabilities, constraints, and best practices.

Product & Operational Excellence

• Contribute to continuous improvement ideas to leaders of product delivery practices, configuration standards, and collaboration models.
• Leverage enterprise-approved AI tools to enhance productivity and innovation by streamlining workflows and automating repetitive tasks.

Desired Skills & Experience

• Strong experience in vendor-hosted application configuration (SaaS platforms).
• Proven business analysis skills, including workflow mapping, requirements translation, and design facilitation.
• Ability to accurately document system configurations and maintain clear, reusable knowledge artifacts for ongoing reference.
• Hands-on experience configuring systems (rules, forms, workflows, permissions, logic).
• Demonstrated ability to work in agile, iterative delivery models, including troubleshooting and rapid refinement.
• Ability to manage ambiguity, balance competing priorities, and drive outcomes through partnership rather than authority.

Preferred Qualifications

• Experience supporting regulated or compliance-driven domains (healthcare, EOHS, risk, or safety).
• Familiarity with enterprise IT governance, change management, and release processes.
• Experience working across multiple vendor platforms simultaneously.
• Comfortable operating in fast-paced environments with evolving requirements and tight delivery timelines.