Help Desk Technician

Job Description

Job Description

SnowCloud Services is a fast-growing IT and wireless internet provider based in Juneau, Alaska. We're looking for an intelligent, easy-going self-starter with a good sense of humor who is trustworthy, reliable, and genuinely motivated by technology. If you want to grow your career alongside a company that values the people on its team, we'd love to hear from you.

Position: Full-Time | In-Office | Mendenhall Valley, Juneau Schedule: Monday–Friday, 8am–5pm

About the Role

As our Tier-1 Service Desk Technician, you'll be the first point of contact for SnowCloud clients — handling inbound support calls, documenting issues, generating tickets, and working alongside senior technicians and our operations manager to resolve problems quickly. You'll also help maintain client and internal documentation, contribute ideas for improving efficiency, and assist in deploying IT projects as assigned.

Preferred Knowledge & Experience

• 2+ years of IT service or helpdesk experience
• Mac and PC support
• Microsoft Office suite (Word, Outlook, etc.)
• Strong troubleshooting methodology
• Customer service background
• Data privacy and security best practices
• Resourcefulness using online tools for issue resolution

What We're Looking For

• Strong written and verbal communication
• Critical thinking and problem-solving mindset
• Ability to explain technical concepts in plain language
• Excellent documentation habits
• Comfortable juggling multiple priorities in a fast-moving environment
• Team-oriented with the ability to build client relationships

Compensation & Benefits

• Competitive wages based on skills and experience
• Paid leave and vacation accrual
• Health insurance reimbursement (individual and family)
• 401(k) with company match
• Certification and training reimbursements