Sales Operations Specialist II

Sales Operations Support Representative

The Sales Operations Support Representative plays a critical role in supporting approximately 20 Inside Sales Account Managers within the Global Services Division. This position is essential for the renewal of various maintenance contracts and subscription offerings across a diverse clientele. The representative enhances sales strategy effectiveness and ensures efficient process execution.

Key responsibilities include collaborating with Service Sales Managers and multiple departments, addressing a wide range of requests, and maintaining smooth sales operations. The role demands strong critical thinking skills and an independent, proactive work approach.

Primary responsibilities:

• Booking Management: centers on rigorously reviewing and validating the booking order process, ensuring accuracy and adherence to compliance standards. This role involves a detailed examination of contracts and efficient coordination with stakeholders, coupled with the precise handling of Booking Forms, to maintain process integrity and timeliness.
• Research Support: is pivotal in assisting renewal sellers, focusing on creating ad-hoc reports and conducting necessary deal research. This role is dedicated to supplying specific, timely information and insights, enabling sellers to concentrate on efficiently closing deals and meeting client needs.
• Training Development: involves designing and conducting training sessions as needed, in line with management directives, to enhance team skills and knowledge. These targeted sessions focus on vital areas such as product knowledge, sales techniques, and best practices, ensuring the team remains updated and proficient. This role requires responsive planning and adapting training content based on evolving needs and feedback for continual improvement.
• Process Optimization: this role entails managing resources effectively and continuously refining processes and policies. This includes identifying inefficiencies and spearheading initiatives to enhance operational effectiveness, ensuring the organization stays agile and efficient.
• Other Key Responsibilities: This role encompasses a range of essential tasks to support team operations. These include managing the team's email inbox, ensuring timely and organized responses to communications; overseeing case management to resolve issues effectively; coordinating site moves to facilitate smooth transitions; and maintaining the team's Confluence resource page to ensure it provides up-to-date and useful information. These activities are crucial for maintaining operational efficiency and team cohesion.
• Additional Responsibilities: Execute other duties as necessary, demonstrating flexibility and adaptability to changing business needs.

Knowledge, Skills and Abilities:

• Expertise in Microsoft Office Suite: Candidates must possess a mastery of Microsoft Office Suite, including PowerPoint, Excel, and Outlook. This is crucial for effective data visualization, spreadsheet management, and efficient email communication.
• Familiarity with Specialized Software: Experience with CRM software such as Oracle and Salesforce are highly valued. This experience contributes to efficient customer relationship management, enhancing team coordination and client satisfaction.
• Exceptional Communication Skills: Superior written and verbal communication skills are required. This is essential for effective team collaboration and maintaining strong interpersonal relationships within the team.
• High Attention to Detail: The role demands meticulous attention to tasks such as data entry, information verification, and document review. This precision is vital for maintaining the high standards of quality and accuracy expected in our team operations.
• Team Player Attitude: A critical skill for this position is being a strong team player. The candidate should demonstrate the ability to collaborate effectively with colleagues, contribute positively to team dynamics, and support team goals alongside individual responsibilities.

Qualifications:

• A minimum of three years of professional experience in customer service and order entry, ideally gained in a high-volume, fast-paced setting.
• Proven ability to multitask effectively and manage a large volume of detailed work while consistently producing accurate results.
• A bachelor's degree or equivalent professional experience is preferred.
• Experience in the high-tech industry is considered a valuable asset.

Physical Demands and Work Environment:

Job may be performed on-site at a customer facility or data entry, or in an office environment sitting at a desk or computer table. Duties require the ability to utilize a computer keyboard, communicate over the telephone, and read printed material. Duties may require the ability to travel via automobile and airplane and may require being on call periodically and working outside of normal working hours. (Evenings and weekends).