Sales Associate, Discovery Shop

Position Summary Reporting to the Manager, Discovery Shop, the Sales Associate supports the daily operations of a retail resale store, contributing to revenue growth and ensuring an exceptional customer experience. Core responsibilities include assisting customers and donors, efficiently operating the point-of-sale (POS) system, maintaining accurate and visually appealing floor inventory and displays, assisting with donation intake, and completing tasks assigned by the Store Manager. Provides direction to volunteers, particularly in the absence of shop leadership, and is a role model at all times. This role supports daily operations, contributing to a positive, customer‑focused atmosphere while upholding the values and mission of the American Cancer Society. Pay Rates: $20‑22/hr. Locations: Los Altos Discovery Shop Los Gatos Discovery Shop Menlo Park Discovery Shop Sunnyvale Discovery Shop San Jose Discovery Shop Essential Functions 30% Provide comprehensive donor support by receiving donations, assisting with unloading items from donor vehicles, placing donations in designated areas, issuing donation receipts, and accurately processing each donation in accordance with organizational procedures. 25% Deliver exceptional customer service by providing welcome greetings, assisting with floor navigation, facilitating merchandise sales, ensuring accurate point-of-sale transactions, and offering carry‑out support to customers' vehicles when needed. 25% Support the execution of strategic initiatives, Discovery Rewards loyalty program, promotional events, and budgeting guidelines aimed at achieving and surpassing annual revenue and net income goals. 10% Support the store manager in creating social media content and other marketing campaigns assigned. 5% Communicate to customers and donors the mission of the American Cancer Society, toll‑free number and provide information about its direct services to the community. 5% Perform additional store oversight responsibilities in the absence of management. Experience/Qualifications Minimum Degree Required: High School Diploma or Equivalent. Preferred Degree: Some college coursework in business, mathematics, and economics. Years of Experience: 2 years prior retail/service experience. Leadership Experience: Key holder or lead role is a plus. Driver’s License: Valid license not required but is a plus. Vaccine Requirement: As required by government agencies for those working with the public. Knowledge, Skills, and Ability Excellent communication and customer service skills. Ability to multitask in a fast‑paced retail environment. Operational ability with Microsoft Office Suite (Word, Teams, Excel, Outlook). Ability to learn and utilize retail software such as point‑of‑sale and reporting tools. Travel Requirements Occasional, infrequent travel for store visits, team or regional meetings, and local donation pick‑up as appropriate. Physical Requirements Frequent walking and standing and occasional sitting. Often bend, lift and move up to 25 pounds. Specific vision abilities required: close vision, color vision, peripheral vision, depth perception, and the ability to focus. Use of hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; bend; talk or hear. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Benefits ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at jobs.cancer.org/benefits. Equal Opportunity We are a proud equal opportunity employer. #J-18808-Ljbffr American Cancer Society, Inc.