Field Maintenance Manager

Maintenance Field ManagerThe Maintenance Field Manager is responsible for leading and overseeing the in-house maintenance technician team within the single-family rental portfolio. This role ensures the timely, efficient, and high-quality completion of maintenance work orders while maintaining strong resident satisfaction and adherence to company standards. The Maintenance Field Manager acts as both a hands-on technical leader and operational manager, driving field performance, accountability, and continuous improvement across the assigned market. This position requires strong leadership, technical expertise in residential maintenance systems, and the ability to manage high-volume field operations in a fast-paced environment.Essential Job Functions:Oversee daily field maintenance operations to ensure timely completion of work orders and service requestsProvide hands-on technical guidance and support to maintenance technicians in the fieldConduct field visits to assess performance, resolve complex issues, and ensure quality standards are metTrain technicians on company standards, safety procedures, and best practices for residential maintenanceOperational / Departmental Support:Develop and implement proactive maintenance strategies to improve efficiency and reduce reactive workOrganize and manage high-volume technician workflows through effective delegation and scheduling supportPartner with office-based maintenance coordinators and dispatch teams to ensure operational alignmentStandardize documentation, training materials, and operational procedures across the field teamCompliance & Risk Management:Ensure compliance with applicable building codes, safety regulations, and local ordinancesEnforce company maintenance standards, safety protocols, and operational policiesIdentify and escalate safety risks, property issues, and compliance concerns as neededMaintain proper handling and storage of tools, materials, and equipment in accordance with standardsFinancial / Performance Accountability:Monitor maintenance-related KPIs including cost efficiency, technician productivity, and work order completion ratesAnalyze operational data to identify trends and recommend cost-saving and efficiency improvementsSupport efforts to manage average spend per work order and overall maintenance budget efficiencyDrive accountability for technician performance and resource utilizationLeadership / Collaboration:Lead, coach, and develop maintenance technicians to improve performance and service qualityFoster a culture of accountability, professionalism, and strong customer service within the field teamCollaborate with internal departments to support portfolio-wide maintenance initiatives and resident experience goalsCommunicate expectations clearly and provide ongoing feedback to field staffAdditional Responsibilities:Support special projects, process improvement initiatives, and operational rollouts as assignedPerform other duties as assigned by leadershipPerformance Expectations & Key Metrics:Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:Field Productivity & Technician Utilization Measure overall technician efficiency through utilization rate, work order volume completed, average locations serviced per day, route effectiveness, and productive labor hours.Work Order Performance & Service Timeliness Track completion rates, response times, adherence to service level expectations, work order aging, and ability to complete maintenance requests within established timelines.Customer Experience & Service Quality Evaluate resident/customer satisfaction, communication effectiveness, professionalism, first-time resolution success, and reduction in repeat service requests.Cost Management & Operational Efficiency Monitor average cost per work order, labor and material efficiency, travel optimization, vendor utilization, and identification of process improvements that reduce operational waste.Maintenance Effectiveness & Continuous Improvement Measure reduction in recurring maintenance issues, first-time fix rates, preventative maintenance execution, and implementation of solutions that improve long-term performance and reliabilityRequired Qualifications:Bachelor's degree or equivalent experience5+ years of experience in maintenance, facilities management, or operations leadershipExperience managing or supervising field maintenance teams requiredResidential property management or single-family rental experience strongly preferredSkills & Competencies:Strong leadership and team management skills with experience leading high-volume field operationsHigh mechanical aptitude with understanding of residential systems and repair processesStrong knowledge of building codes, safety standards, and maintenance best practicesExcellent communication skills, including executive-level reporting and field communicationStrong problem-solving and decision-making abilities in fast-paced environmentsProficiency with mobile and PC-based work order and maintenance management systemsAbility to analyze operational data and translate insights into actionStrong organizational and time management skills with ability to prioritize effectivelyCustomer service mindset with ability to resolve resident issues professionally and efficientlyAbility to travel up to 30% as requiredPreferred Qualifications:Experience in single-family rental (SFR) or build-to-rent (BTR) operationsExperience implementing maintenance KPIs and performance management systemsTrade certification or technical maintenance certifications (HVAC, electrical, plumbing, etc.)Experience with workforce optimization or dispatch coordination systemsPrior experience developing technician training programs and SOP documentationExperience managing multi-market or multi-site maintenance operationsPhysical Requirements:The physical requirements described below are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation:Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairsAbility to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motionsAbility to work in various positions and access confined or elevated spaces as requiredAbility to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performanceSufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral visionReasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position.Work Environment:The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position:Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environmentsFrequent exposure to varying weather conditions, including heat, cold, humidity, and precipitationExposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction workUse of personal protective equipment (PPE) as requiredWork may involve travel between multiple properties within an assigned regionInteraction with residents, vendors, contractors, and internal team members in a professional mannerWork is often fast-paced with changing priorities, service requests, and deadlinesOn-call, overtime, or extended hours may be required based on business needs, including evenings and weekendsWhy work for Maymont Homes?Our Mission - "We Positively Impact the Lives in the Communities We Serve." Every role contributes to this purpose, helping families find a place to call home while making a difference in the communities we support.Certified Great Place to Work® - Our people make us who we are. This certification celebrates the values and culture that fuel collaboration, innovation, and care.Outstanding Benefits - Backed by Brookfield, our benefits include a 5% 401