A/V Support Technician I

Job Description

Job Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

 

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

 

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

 

More reasons you’ll love working here include:

• Paid Time Off (PTO) after just 30 days
• Additional parental and maternity leave benefits after 12 months
• Adoption reimbursement program
• Paid volunteer hours
• Paid training and career development
• Medical, dental, vision and life insurance
• 401k with employer match
• Mortgage discount and area business discounts
• Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
• Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
• Gourmet cafeteria featuring homemade breakfast and lunch
• Convenience store featuring healthy grab-and-go snacks
• In-house Starbucks and Dunkin
• Indoor/outdoor café with Wi-Fi

Responsibilities

 

• Work independently with little supervision on daily support tasks

• Manage incident calls at a high level of client service, from intake through resolution

• Diagnose problems or technical issues and determine proper solutions

• Live setup and support for A/V events, including live sound mixing, monitoring presentations, functionality checks, and recording and live streaming for training sessions, auditorium events, and company-wide raffles

• Perform conference and training room functionality checks to confirm rooms are event-ready

• Escalate issues appropriately when a resolution falls outside the scope of the role

Qualifications

Must Have:

• 1 year of experience working in an AV technical support role 
• Basic understanding of video switching systems, including projects, multi-view, recording and streaming, and graphic use and creation
• Basic understanding of auditorium technologies, including lighting, camera systems, audio mixers, video switcher, and recording software and devices
• Display diagnostic and troubleshooting
• Basic understanding of Crestron Mercury functionality
• Basic understanding of training room functionality
• Vitec management or similar TV management system experience
• Basic understanding of RDP tools, including UltraVNC and SCCM
• On-site attendance

• Physical Requirements

  • Frequent bending, twisting, and reaching in the course of equipment setup and support

  • Ability to safely climb and work from ladders

  • Ability to lift and carry up to 50 pounds

Nice to Have:

• Advanced knowledge of AV equipment, computers, applications, and technology.

• Confident with a sense of urgency

• Good communicator

• Follows established processes

• Positive attitude

• Coachable and curious

• Team player

• Experience with Windows 10 operating system
• 2+ years combination of a technical degree or certification, Bachelor’s degree, Associates degree or equivalent AV technical work experience.