Front Desk Receptionist

Job Description

Job Description

Description:

Summary:

The Receptionist establishes a warm and welcome atmosphere for our Members and their guests. The primary goal of this position is to provide an outstanding customer experience and support to all Members and guests with a presentable, friendly and outstanding people skill set.

Essential Job Duties:

• Ensuring the Membership and their guests have an exceptional experience every time
• Achieving maximum satisfaction and overall success through the control of quality of service
• Implementation and enforcement of all Club rules for members, guests and staff
• Creating reservations for all areas including events, dining, bridge events, racquet sports and overnight suites
• Coordinating room status updates by notifying Housekeeping or Maintenance of all information regarding check-outs, special requests, guestroom maintenance, etc.
• Follow procedures for issuing and closing safe deposit boxes used by members and guests
• Posting and filing all charges to Member’s accounts accurately
• Process mail, packages and messages
• Participating in overall Club maintenance and cleanliness; familiar with all safety and emergency procedures
• Facilitating switchboard and incoming calls
• Other tasks and assignments may be assigned outside of this job description

Requirements:

Minimum Skills & Qualifications:

• Effective communication skills, verbal and written
• High school diploma, GED equivalent or higher required
• Ability to operate electronic reservation system, Microsoft Office
• Receptionist experience in Clubhouse operations or similar job role experience preferred
• Must be legally authorized to work in the United States
• Ability to work days, evenings, weekends and Holidays

Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Country Club of Detroit retains the right to change or assign other duties to this position.