Desktop Support Engineer
AceStack LLC
Desktop Support Engineer
Location: Houston, TX (Onsite) Contract
We are seeking an experienced Desktop Support Engineer to provide technical support for end-users, troubleshoot hardware/software issues, and ensure smooth IT operations within the organization.
Key Responsibilities
- Provide Level 1 / Level 2 desktop support to end users for hardware, software, and network issues.
- Install, configure, and maintain Windows 10/11 desktops, laptops, and peripherals.
- Troubleshoot issues related to Microsoft Office 365, Outlook, Teams, and other enterprise applications.
- Manage user accounts, permissions, and access in Active Directory.
- Support printers, scanners, mobile devices, and conferencing systems.
- Handle ticketing systems (ServiceNow, Remedy, or similar) for incident and request management.
- Perform system imaging, device deployment, and asset management.
- Assist with network connectivity issues (LAN/Wi-Fi/VPN).
- Maintain documentation for troubleshooting procedures and solutions.
Vacancy posted 2 days ago
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