Computer Technician

Detailed Description

Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities:

• Maintain strong working relationships with customers and team.

• Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.

• Understand warranty and insurance guidelines as it pertains to break-fix.

• Customer, Partner/Vendor and cross-department relationship management.

• Manage and update support cases in Customer, Netsync and OEM systems.

• Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

• Assist with on-site projects.

• Assist in continual improvement to further streamline and automate existing processes and procedures.

• Upkeep of work area.

• Assist Network Team with network appliance installations.

• Continued technical education.

• Attend and contribute to weekly team meetings.

• Other responsibilities as assigned by management.

Skills and Experience:

• Strong attention to detail.

• Good communication skills.

• Good organization skills.

• Good customer service skills.

• Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver's License, Clean Driving Record.