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Computer Technician

Netsync Network Solutions

Detailed Description

Description: A Computer Technician whose responsibilities will include, but not be limited to day-to-day management of workload, laptop/desktop/printer triage and repair, interaction with Netsync warranty administrators and maintenance of proper work tickets in Netsync and OEM systems

Roles and Responsibilities:

  • Maintain strong working relationships with customers and team.

  • Repair of computers and peripherals including but not limited to desktops, laptops, workstations, & printers.

  • Understand warranty and insurance guidelines as it pertains to break-fix.

  • Customer, Partner/Vendor and cross-department relationship management.

  • Manage and update support cases in Customer, Netsync and OEM systems.

  • Work on site hardware support cases for Netsync's Onsite Support service requests.

Additional Duties:

  • Assist with on-site projects.

  • Assist in continual improvement to further streamline and automate existing processes and procedures.

  • Upkeep of work area.

  • Assist Network Team with network appliance installations.

  • Continued technical education.

  • Attend and contribute to weekly team meetings.

  • Other responsibilities as assigned by management.

Skills and Experience:

  • Strong attention to detail.

  • Good communication skills.

  • Good organization skills.

  • Good customer service skills.

  • Curiosity and strong desire to constantly learn.

Minimum Qualifications/Technical and Education Requirements:

High School Diploma or Equivalent, CompTIA A+ or extensive break-fix experience, Valid Driver's License, Clean Driving Record.

Vacancy posted 4 days ago
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