Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Customer Service Representative - State Farm Agent Team Member

Position Overview

Shannon Till State Farm is hiring a full-time Customer Service Representative in Winter Garden, FL to join a supportive, professional office. We invest in our team through training, ongoing development, and a work environment built around collaboration and growth. Candidates who are fluent or proficient in Spanish and English are encouraged to apply.

Responsibilities

• Conduct policy reviews, follow up on claims, and proactively reach out for renewals and service updates
• Follow up consistently to support customer loyalty and retention
• Serve Spanish- and English-speaking customers clearly and accurately
• Maintain accurate customer records in the agency system
• Handle policy questions, billing inquiries, and coverage changes accurately
• Resolve service issues with patience and professionalism
• Identify coverage gaps and service needs during reviews

Qualifications

• No prior insurance experience required
• Fluent or proficient in Spanish and English, preferred
• Positive, professional, customer-first attitude
• Excellent listening, empathy, and problem-solving skills
• Organized and detail-oriented with strong follow-through
• Willingness to obtain the required Property and Casualty license

Benefits

• 401(k) retirement plan with employer match
• Health insurance
• Paid time off (vacation, sick, and personal days)
• Paid company holidays
• Clear career advancement paths
• Licensing and training support
• Company events, contests, and team lunches

Pay range: $19-$25 per hour

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Qualifications to be employees of a State Farm agent are established by each independent contractor agent. By applying/accepting a position with an independent contractor agent, you are not promised, guaranteed, or given a special preference in the selection process to become an independent contractor agent for the State Farm Insurance Companies. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.