Executive Desktop Support Engineer

Job Description

Must Have Technical/Functional Skills

• Extensive Corporate IT Deskside Support experience in an enterprise environment with demonstrated ability to
• independently resolve complex end-user technology issues.
• Demonstrated Executive/VIP Support experience providing white-glove support to C-Suite leaders and Executive
• Assistants.
• Strong expertise supporting Windows 10/11 Microsoft 365 Outlook Teams OneDrive and SharePoint.
• Hands-on experience supporting Microsoft Teams Rooms Zoom Rooms and Webex meeting platforms.
• Strong knowledge of Active Directory Entra ID (Azure AD) VPN MFA and identity management.
• Experience with Mobile Device Management (MDM) solutions including Intune and mobile device troubleshooting
• (iOS/Android).
• Experience using ServiceNow or similar ITSM platforms for incident request and asset management.
• Skilled in hardware deployment imaging device refreshes break-fix support and asset lifecycle management.
• Ability to provide high-touch on-demand support in executive offices boardrooms and high-profile meeting
• environments.
• Experience supporting hybrid meetings executive events leadership town halls and customer-facing presentations.
• Strong troubleshooting skills across networking wireless connectivity printers docking stations peripherals and
• collaboration technologies.
• Experience maintaining executive spare device inventory and coordinating rapid device replacements.
• Ability to work flexible hours including early mornings evenings and occasional weekends to support executive
• meetings and events.
• Excellent verbal and written communication skills with strong executive presence and professionalism.
• Demonstrated ability to manage sensitive information with a high degree of confidentiality and discretion.
• Strong customer service orientation stakeholder management skills and ability to perform under pressure in high visibility environment.

Roles & Responsibilities

• Provide white-glove IT support to C-Suite executives senior leadership and executive assistants.
• Act as the primary point of contact and escalation for executive technology issues.
• Deliver resolution of hardware software mobility networking and collaboration tool issues.
• Provide dedicated onsite remote and travel support for executive users.
• Configure deploy and maintain executive laptops mobile devices tablets and peripherals.
• Manage executive spare device inventory and facilitate immediate replacement of failed equipment.
• Support Windows 10/11 Microsoft 365 applications VPN MFA wireless connectivity printers docking stations and
• peripherals.
• Troubleshoot and resolve issues related to Outlook Teams OneDrive SharePoint and enterprise collaboration
• tools.
• Support mobile devices including iPhones Android devices and tablets ensuring seamless connectivity and
• productivity.
• Maintain executive support documentation knowledge articles and user-specific requirements.
• Record and manage incidents service requests and asset information using ServiceNow or equivalent ITSM tools.
• Manage hardware refreshes technology upgrades office moves onboarding and offboarding activities for executive
• users.
• Monitor conference room and AV equipment health to ensure maximum uptime a nd user satisfaction.
• Handle sensitive information with the highest level of confidentiality discretion and professionalism.
• Provide exceptional customer service and maintain strong relationships with executives leadership teams and
• business stakeholders.
• Participate in continuous process improvement initiatives to enhance executive support and meeting room
• experiences.
• Serve as backup support during business-critical incidents and major executive events