Senior Manager, Enterprise Solutions & Implementation

Role Description

As Senior Manager, Enterprise Solutions & Implementation, you will serve as the primary owner of large-scale client implementation delivery and ongoing product enhancement strategy within the Account Management organization. This role sits at the intersection of enterprise program execution, cross-functional delivery leadership, and product partnership.

• Own end-to-end project management for large, complex, multi-workstream client implementations from kickoff through go-live and hypercare stabilization.
• Build and maintain detailed implementation plans with clearly defined milestones, owners, cross-functional dependencies, risk mitigation strategies, and escalation paths.
• Lead implementation workstreams coordinating Operations, Clinical, Product, Technology, and Finance without direct authority.
• Serve as the primary escalation point during active implementations, triaging issues in real time and driving rapid resolution.
• Manage the implementation-to-CS handoff with rigor, ensuring full documentation of program requirements and unresolved risks are transferred clearly to the ongoing account team.
• Own the hypercare phase post-launch, ensuring early operational issues are identified and resolved.
• Liaise between Account Management and the Product and Technology teams, representing client needs and operational gaps.
• Aggregate, synthesize, and prioritize product enhancement requests into a structured, actionable backlog for Product review.
• Lead recurring prioritization forums with Product and Technology stakeholders.
• Track the status of in-flight product enhancements and communicate progress back to Account Management and Client Success teams.
• Identify patterns across client feedback and implementation findings that signal systemic product or platform gaps.
• Develop and enforce implementation standards across the organization.
• Drive continuous improvement of solution delivery by identifying opportunities for process and tooling enhancements.
• Use post-implementation retrospectives to capture lessons learned and systematically feed improvements back into both implementation practice and the product enhancement backlog.
• Act as a trusted partner to Operations, Clinical, Product, and Technology.
• Support the VP of Account Management in tracking and executing key strategic initiatives.
• Maintain a real-time view of the implementation pipeline and active product enhancement priorities.
• Design and contribute to Account Management operating rhythms.

Qualifications

• 7–10 years of experience in enterprise implementation, program management, or solution delivery in a healthcare, pharmacy, or B2B technology environment.
• Demonstrated track record owning large, complex, multi-stakeholder implementations end-to-end.
• Proven experience working as a product liaison or in a similar capacity.
• Deep project management proficiency.
• Strong understanding of pharmacy workflows, service delivery models, and platform integrations.
• Demonstrated ability to influence without authority across stakeholders.
• Experience leading cross-functional delivery workstreams.
• Strong written communication skills.
• Demonstrated capability to mentor or guide others in complex delivery environments.
• PMP, PgMP, or comparable project management certification preferred.

Requirements

• Ability to work at a computer terminal for extended periods of time.
• Ability to stoop, bend, and reach for equipment and supplies.
• Ability to lift, carry, push, pull, and move light objects up to 20 pounds.
• Effective communication through verbal interactions.
• Ability to discern auditory information and visually perceive details.

Benefits

• Dental, vision, and multiple group medical plans to choose from.
• 401(k) retirement savings plan.
• Group life insurance and AD&D insurance.
• Flexible spending account (FSA) and health savings account (HSA).
• Commuter benefits.
• Employer-paid short-term (STD) and long-term disability (LTD) insurance.
• Flexible vacation time and accrued paid sick time.
• 10 paid holidays and 2 floating holidays for full-time non-exempt employees.
• Eight weeks of paid parental leave for eligible employees.
• Additional paid weeks for the birthing parent and 4 weeks paid caregiver leave.
• Monthly Lifestyle Spending Account allowance.