BERT OGDEN FIESTA NISSAN SERVICE ADVISOR EDINBURG

Job Title

Answer phone calls, emails and drive in's to address any customer concern with the highest level of response and attention

Return missed phone calls, emails, from customers

Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention

Accurately record issues and data into Dealer Management System. Attention to detail critical

Conduct transactions with system; walk customer through correction and provide summary

Communicate estimated completion time, regular updates and follow through on each customer vehicle

Coordinate the detail of every vehicle prior to delivery

Coordinate the delivery time or pick up with each customer

Follow up with customer on services provided; ensure they are satisfied with the work performed

Performs other duties as requested

Requirements

Ability to follow oral and written instructions with attention to detail

Willingness to learn new and innovative automotive technologies

Perform detailed daily record keeping and reporting

Effectively handle multiple priorities, organize workload, and meet deadlines

Work in a team-based environment and achieve common goal

Dealer Management System(s), Outlook, and MS Office

Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

Qualifications

Must have and maintain a valid driver's license and an acceptable and safe driving record.

Must be 21 years old or older.

Must pass a drug test screening.

Must pass a background screening check.

Employment Benefits Include

Paid vacation and holidays

401(K)

Vision insurance

Dental insurance

Medical insurance

Bert Ogden is an equal opportunity employer